based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer care and support. Great working team.
The staff was ver knowledgeable and very professional.
Everything
The nicest, most patient people! I can’t say enough good things about how kind and knowledgeable everyone was. My husband and I love our new bikes and he tried 4 before making a decision!
They put all my nerdy gadgets on my bike and had great advice with everything. I would go back in a minute.
I went there looking for a helmet that would fit my afro and I was helped by the (I believe blond) white guy with the clear frame glasses. Upon him showing me the helmets, he remarked that they were the "...biggest I had ever seen." While this seems to an innocuous comment, I would argue that this is a textbook micro-aggression. There is an implicit otherization in this statement, e.g. "you are different, out of place in this store and I have to remark upon it." The statement makes bare the already known reality of black cyclist that we are a small minority in the biking community and are often met with condescension and exclusion by cyclists.
To put it simply, I would love if I could buy a helmet that fits my needs without some white dude giving his two cents that are completely unhelpful to the end goal of me making a purchase.
Knowledgeable sales staff
Staff was patient with talking me through what my needs are in a bicycle and what current options might meet that, helpful at setting up test rides, not pushy when I wasn't ready to make a decision yet and needed to sleep on it for a few days.
It was my first time buying a bike, as I needed one to commute to work. Got the best advice from Noah, very thoughtful and patient and explained everything I needed to know. I’m so glad I went to Bicycle Habitat for that purchase!
Best bicycle maintenance-repair-service-purchase in the known universe.
Support local. Great service
Personal, detailed attention makes retail shopping, in this experience, far superior to any other venue.
Consistenely great knowledgeable service and a wide array of products. MANY THANKS!
They gave such thoughtful advice and got me all
set up perfectly with my new bike from beginning to end. Live my new bike!
So much more expensive than my old bike shop! Then again they went out of business so maybe they were undercharging. ;)
But prices will definitely make me consider carefully before bringing in the bike!
Everyone is helpul and provides great guidance. Great bike shop
Great service and selection.
There service, they care!
When I walked in no one really greeted me at the door, staff members did not really communicate well what they were doing and would disappear to have conversations with coworkers, but I didn’t really know what was going on. Left their headphones in while speaking to me
Friendly and prompt service; just that day I had a bad experience at a different bike shop, where they refused to even look at my tire, and it was such a relief to come to you.
Prompt, responsible, and caring service. Went above and beyond to get me fixed up and out the door. Would recommend to anybody. Everywhere else I’ve gone has been deficient. This is where I bought my bike and this is the only place I’ll get it serviced, thanks a lot. Josh Smith
Great service! Friendly and quick turnaround. Thanks folks!
unable to fix the used Yuba bike unfortunately, and was told it was unsafe to ride and unusable and demand my money back from the person I got it from. At least I was not charged at all for the time spent looking at it and housing it so that is appreciated!
Always helpful and prompt!
Quick and did a phenomenal job
The attention I received was respectful and provided me with a better understanding for my road bicycle and learning path for me.
Great service. Super friendly and helpful. Everyone is knowledgeable. I feel like I can trust the people that work there.
Been a loyal client @Bicycle Habitat for years ! It’s a truly Organic , Caring business Great Srvice. ,Fair honest prices ! If you are considering buying a bike go ! If you need repair Go ! Matt is a gentleman always takes care of me !
Reliable
Walked in for an air pump and the gentlemen helped me out within seconds of walking into the bike shop and was very knowledgeable about the products they carry.
Good CS