based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and knowledgeable
Great customer service
Libby, Adam and Mike from the Park Slope location were extremely nice and helpful!
Chad from the Vanderbilt location was also extremely accomodating and kind.
Friendly and knowledgeable
Matt’s service and knowledge will make me a loyal customer forever!
The service and attention to detail was outstanding!
You always do little things for free, which is so generous of you! You are fast and honest and knowledgeable. You speak kindly to me and give my kids stickers sometimes and don't get mad when they run around your store.
Thank you for your exceptional service. From the moment I called to schedule an appointment - I spoke to Aaron, who very clearly explained the services to be performed on my Yuba Fastrack, the timeline, and where/when to drop off my bicycle. The check-in was easy and helpful. The pickup was a breeze; I knew exactly what was done and got a few maintenance tips. I always ask questions and got thorough respectful responses, including how to remove the DRS on my own. So, thank you. I will be back. And 5+ stars!
great, friendly service made quick work of simething that I thought would be a big job
Fast and friendly, and very knowledgeable staff!
Very friendly and knowledgeable service, top notch products. Highly recommend!
Great service. Fast and reliable
Low bureaucracy and quick bike hire with friendly staff that checked over the bike before I took it.
Wonderful service, friendly staff, bike is good as new
Poncho was an excellent technician . Quick and thorough. Obviously knows what he’s doing . Nice and easy .
Customer service was amazing.
Good service!
Friendly service and fair prices
Good service but way to expensive I can’t ever afford this place again. Maybe include a working class discount? We’re not all rich & bougie
Excellent careful job on badly needed tue up
My new bike was built quickly and was ready for pickup the day after it arrived. My build called for installation of a newly released and relatively uncommon Italian groupset and I was impressed that Bicycle Habitat's mechanic achieved a clean, uncompromising installation. Matt took great personal care to check the setup and fit of my bike, then generously spent time teaching me about the idiosyncrasies of the new components. Bicycle Habitat delivered an exceptional experience that far exceeded my expectations, even for a top of the range bike purchase.
Quality service department. Only good experiences. And a pretty good selection of gear — usually when I need something, I find it!
nice staff, good bikes and accessories
Most of the technicians are fast, knowledgable and friendly.
The service was great, the bike techs are knowledgeable and easy to work with.
Still the best bike shop in New York City
Quality and service above and beyond!
Excellent! Give Matt a big raise!
good communication
Bicycle Habitat was the only bike store in the neighborhood that took me seriously even though all I needed was a comfortable bike for commuting. They’re incredibly knowledgeable hard core bike geeks who are super friendly and willing to explain and never talk down to you. I go back to them for service and repairs and they’re awesome and helpful and do a great job. Highly recommend!