based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I went in on a Saturday afternoon. The store didn't feel customer focused. I was wanting to get help in picking out a helmet and ensuring it was the right fit bc you know ... optimal safety. But it felt like i would have gotten the same service / assistance if i had just ordered the helmet through the internet from any random store (eg, a conglomerate). It definitely didn't feel like the customer engagement that I've experienced back at the Lafayette location.
OG"s
Elvis is always friendly and helpful, At BH you are always in good hands. They love bikes and cyclists.Thank you Bicycle Habitat
I hate how I expensive this place is. 38 bucks to change an inter tube. I hope to never come again
Staff was very helpful. Work was done quickly.
Absolutely on point.
Also kind.
If possible, try to keep your prices down.
The salesperson I spoke to initially ["Jeff", I think] spent lots of time explaining things to me.
He was very professional and helped me judge what I needed/wanted and patiently waited while I test rode four bikes.
I live next store to the shop and it's so convenient to stop by for anything I need. The mechanic always does a nice job and even fixes some things that he discovers that I didn't ask for, which is appreciated. (For example, I was having new tires put on and he changed the brake pads and did a full brake adjustment, which was needed since the brakes had become squishy and were probably not safe.) The employees are also friendly.
The person that assisted me was extremely helpful. Kudos to him and the team.
Fast, friendly, professional and inexpensive--everything you'd want in a bike repair shop!
Service is good. Quick. They always take care of you.
Ordered an item that wasn’t available in store, and quickly did some great work on my bike at a very fair price.
knowledgeable people and it is 50 steps from my apartment.
They were quick and helpful!
Great bike maintenance services and very helpful salesperson last time I was in.
The workers are great and friednly, and they do excellent work tuning my bike. Couldn't recommend them enough.
Great products and excellent service. Top notch!
Honestly, it's the personnel's knowledge and expertise of the matter. It well appreciated!
The best and basically only bike shop I go to for any repairs or accessories~
Great friendly service
I've been buying my bikes and getting them tuned up at Bicycle Habitat for years. I'm so happy with the people who work there. The bike technicians are amazing at their craft. They make me feel so safe to be on my bike because I know it's been taken care of by the BEST! Thank you BiHa 5th Ave for years of amazing service!
Great service polite staff.
The people in the store
Everyone who works at your store is patient, knowlegeable about biking and pleasant. Please keep popcorn the dog! (a nice bonus) I love my new bike and everyone - esp Taylor and Aliiaa ( not sure if name right) were so helpful in getting the right fit. The inly difficult thing was to try the bike out kind of in loads of traffic- the open streets thing seems good for riding, but I ended up injuring my knee severely trying to avoid an adult moped and a 5 year old scooter rider who decided to occupy the same space without looking. It will be a while before I can ride the new bike I love- but I truly love it.
disgustingly assembled bike in a store
Not trying to sell me anything I don’t want or need
Honest and reasonable repairs
I always have positive experiences at Bicycle Habitat. Whether it's the products I need or the expertise in repairing and maintaining my bike, I am extremely grateful to have such a place as Bicycle Habitat close by.
They were wonderful and provided wonderful advice. The service was quick and the communication was great!
Very friendly and knowledgeable and patient.