based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great personalized service.
Matt was very helpful in finding shoes that would work with no-longer-in-production cleats!
I went to get some air for my new bike and had a few questions in regards of the tubeless bike that I had purchased, no one care to help except Tony, he was very helpful… everyone else was just interested in selling a bike … I had to remind them a few times that I had purchased the bike on their location in Brooklyn and if I had to go back to Brooklyn for a few concerns And questions because at first no one care to help. Again thanks to Tony My questions were answered.
Very friendly, professional and fast! My bike is riding great!
Professional, knowledgeable, honest
I brought my bike in for service on 6/11/2024, and wasn't notified it was ready to be picked up. When I called on 6/18 to check on it, the guy on the phone said my bike had been ready 3 days earlier. When I said I wasn't notified, he said the mechanic who worked on my bike wasn't skilled at using the computer. When I picked up the bike, there was no apology for holding my bike 3 days longer than necessary, and after paying nearly $500, no proactive explanation that there's a warranty on repairs. (I only found out there's a 30-day warranty, after I asked.) I expect more from Bicycle Habitat, especially since I've had great experiences with mechanics Tim, Adam, and Carlos.
Excellent advice and first class customer service
Very efficient and personalized experience in the bike shop! Adam is great!!
Very quick, efficient and friendly service. Fair pricing. Real bike pros.
Replaced a tube and tire. Made adjustments to the brakes which was not in the scope of the original job. Did the work while I waited. It was efficiently done. The price for parts and labor were very fair.
It's been ages since I purchased a bicycle locking device. There are many choices out there. But I was educated on what is good and what is not so good.
The time and care that I received made it easy for me to select a good one for my needs.
Price was excellent and service was great
The mechanic was very helpful when I brought my bike in for servicing. He explained that he’d do an assessment and then let me know what needed to be done. After about 10 mins he told me what he could do and how much it would cost. I had my bike back in just a couple of days. Great service!
Bar non Brilliance in customer service.
Very helpful and fast. Will definitely return for future issues.
I like the quality, location, I support small business, and they responded quickly to my needs.
Great Service! Fast! Friendly. Always confident Bicycle Habitat will take care of my Bicycle!
Very friendly staff (Jeremy?) at the desk. Informative and transparent communication every step of the way for the assessment/estimate process and prior to starting the required repairs.
The experience exceeded all expectations! My purchase was seamless and all of the thought put into making that purchase was facilitated by true SME’s. If you’re in the market for anything bike related, these are the folx you want to see first!
Knowledgeable and patient staff,
even when dealing with elderly know-it-all customers.
(Like me) Thanks.
Quick and friendly service as always.
Speed to repair
Very knowledgable sincere and helpful staff
They are my go-to bike shop! They are very knowledgeable, communicative and fast. They go above and beyond with the service and my bike rides like a dream every time I pick it up. Reasonable rates and they don't try to sell me a bunch of extra stuff every time I visit. Can't recommend them enough.
Matt is the BEST! He really cares about his customers and is extremely knowledgeable!!! He wants you to buy the right bike not just a bike.
Thanks Matt.
Great service, liked the bike I rented, friendly staff and good prices
Great, friendly staff, professional work. Even when don't go quite as planned, which can happen in bike repair, you quickly make it right so the customer is satisfied. The mark of a successful business.
Amazing service, knowledgeable folks. Nicest team!
GREAT STAFF.
My bike looks great and is working exceptionally well. The team did a great job.