based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always reliable, always a solid, timely job.
Everyone was very helpful. And my new bike is great.
I thought that the repair person might be taking advantage of me appearing naive
Service
Josh was well informed, polite and cordial.
Excellent bike rental experience. Great bike. Perfectly set up. Thank you.
many many thanks for your assistance and the two great bikes! we love to bike in NYC!!!
Knowledge, kindness, rapidity
Very friendly staff who are knowledgable and nice!
Staff is always helpful and knowledgeable, especially Matt.
Always great experience and service.
feel honest. not pushy sales.
Great service, friendly
Everyone was super friendly, quick, and attentive. After I had dropped my bike off for what seemed like just a flat tire, the technician was nice enough to run across the street and let me know of a larger issue and clear the procedure with me before going forward - what a homie!
Quick, easy, kind, and cheap … who could ask for anything more?
Friendly, informed service.
You guys are friendly, helpful and prompt. You could teach courses on customer service!
Kind, helpful, friendly
Bicycle Habitat is always on it. Ive been their customer for many years. They fixed my breaks and adjusted my handlebar setting. All is great because my bike is ready to ride safely.
The technician I worked with was super helpful!
I recently called the shop to ask about the status of a repair. I was on hold for 10 minutes and when the person came back on the line they had no idea where my bike was or what the status was. They made no effort to extend any effort to help me and when I said I would just take the bike unfinished, their answer was "okay".
NOT okay
Excellent work as usual.
What an amazing shop! I’m so glad I found my way into Bicycle Habitat. I was touring from Rochester, NY to New York City and needed some gear and service before continuing on down to DC. Josh was so helpful finding the items I needed. Anthony went above and beyond servicing my Disc Trucker and I left the shop with confidence my bike was set for another 1000 miles. Thank you all for the amazing customer service and skilled labor. I can’t wait to be back in the City to swing back through.
wonderful customer service the guys were awesome. Very efficient and communicative and just lovely and kind
You almost always have what I need for cycling and your staff is great
Very easy to deal with.
Provided just what I asked for.
Timely repair service.
Satisfied customer.
Very friendly, knowledgeable staff and competent mechanics. Had rethreading of a stripped crank arm done within the time stated with work perfectly done. If anyone asks me about a good bike shop I wouldn't hesitate to recommend Bicycle Habitat -Chelsea.
Very friendly and knowledgeable sales staff. Competitive prices. Well stocked with road helmets - I purchased a Giro.
Quick service! Being able to walk in and get work done the same day is what brings me back
This is my first time visiting Bicycle Habitat and the experience was well worth it. The staff was professional, friendly and efficient. I was approached right away by an associate named Chadd. He sat with me to ask me a series of questions on what I was looking for in a bike. I have had my bike for 22 years now and it was difficult to let go. However, he was able to talk to me about the issues with my current bike and what an upgrade can look like for me. He presented three different bikes and I was sold on one of the models. I was able to test it and as I said to Chadd, it has been a long time since riding a bike has been this easy. I ended up buying the bike and he set me up with a profile for any care that may be needed afterwards. It was hard to let go of my old bike but this experience alone is making me look forward to starting a new chapter with my new bike. Thank you so much!
Incredibly friendly technicians, quick and excellent service - I would absolutely return here for repairs.