based on 3216 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was friendly, helpful and felt trust worthy
Extraordinary crew! Superb sales, answered all of my questions, and got my bike ready in less than a day. Thanks a ton!!
Patience, good knowledge
Very thorough and clear.
Listen to customer and give accurate time information
I had a positive experience at your shop and would definitely recommend it because the staff was friendly and helpful. They did a great job with my bike accessories like the wrap, lube, and pedals.
I did have a small issue when the tech forgot to put my light back on after installing my handle wrap. It was a bit inconvenient as I was far from home without a light on my bike at night and will also require me to make an extra trip back to the store, which is a hassle for me.
I mentioned this when I called, just to make sure your team is aware. While I appreciate the effort to find my light and label it, it was a bit frustrating for me.
Overall, I still plan to leave a positive review and 5 stars on Google. Just thought it would be helpful to review your procedures to avoid these situations in the future. Every detail matters! Thank you!
You guys are awesome, and have been very good to me, and have helped me with anything that I have needed.
The guy who helped me buy the right spare tube also gave me lots of advice about my upcoming ride (my first century). Very helpful and generous.
I like people at Bicycle Habitat. They are friendly, knowledgeable, and very helpful. Moreover, they are very welcoming and create an atmosphere that makes you want to shop there.
Bicycle Habitat to me is one of the premier Bicycle Sales/Repair shops in NYC. You are always treated with professionals that have vast knowledge on everything with 2 wheels.They never try to up sale you on products. They find ways to service your bicycle 100% and mitigate costs of parts and repairs. BH is the best!
Geoff was extremely helpful!
I had a small but pressing problem. The shop was clearly busy with a lot to do. The mechanic got my simple/stupid issue resolved in less than 15 minutes.
I tried adjusting my cantilever brakes for hours because they were squealing when I needed to stop. The mechanic made them perfect in less than ten minutes for only $15! Amazing.
I asked to have toe cages installed when I dropped the bike off, and when I replied to an email. They were never installed. I dropped the bike off to be tuned, and it still is not smoothly shifting in certain gears.
Excellent, friendly, quick service, reasonably priced.
Bicycle Habitat NEVER disappoints in the area of customer service. Working with any employee is always a satisfying experience. From the moment I arrived with my flat tire Adam was attentive. He not only explained the process and pricing, but saw that I was hindering the use of my brakes with a large bag restricting the brake wire. I liked the concern for my welfare outside of my immediate problem. In addition there were NO surprises when it was time to pay. I recommend Bicycle Habitat to anyone I know with a bike (whether they live in Brooklyn or not).
Very friendly, very fast service.
Taylor was super helpful, patient and answered all my many questions:)
Exceeded expectations.
Easy to view stock and shop, team at the store was super friendly
You guys always do the right thing for me. Much appreciated.
Knowledge team. Friendly and funny.
Except for Matt, the associates I encountered were hostile. The one tall guy with red hair and glasses seemed spoke down to me repeatedly and almost in a way like he was trying to humiliate me. He asked me questions and seemed to scoff if I didn’t have an answer. If I answered his question he would second guess me. I bought this bike from you for $5k two years ago and have barely ridden it and would expect that they would want to be helpful. I also watched him do the same thing to another customer.
Great service
Great expertise
Friendly
Always quick and pleasant. Love this place!
Best bike store in New York . One of a dying breed of bike stores that aren’t run like Walmart or are pushing electric bikes .
A big thanks is due to Justine. I first called the Chelsea store to inquire about a hard to find Specialized Roubaix. She was very knowledgeable and accommodating. After a test ride, she had the rear brake adjusted and kept the bike on reserve until I made a final decision. Great partner for the cycling community - thank you!
The technicians are careful and talented. The shop sources quality equipment.
Great team!
I highly recommend Bicycle Habitat for anything cycling. In course of building a custom touring bike at the Chelsea branch (this is the only bike shop that has the chops to do this) I have observed that they solve any and all issues cyclists have with expertise, and total understanding. Whether you are bike packing, mountain biking or road cycling this is the place to go to. Special shout-out to Matt for helping me build my custom tour bike.