based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
service was great and professional. may only problem was the price.. which is on the expensive side.
Very helpful
Super friendly and knowledgeable service
Staff were extremely knowledgeable and helpful for a complete newbie making a decision on a new bike.
Chad was great with our (nervous) year old who needed a bigger size helmet. He fit her in 2 options, we figured out her size, and then he helped show her all the colors that she could pick. She picked a super cool red/orange helmet with yellow straps, and adjusted the straps so we wouldnt have to at home! He was so kind with her!
You guys did a great job - thank you!
Man I bought my bike from RA and I wish I had bought it from you. It was impossible to get help or advice from them and your team was so, so much better. Looking forward to becoming a repeat customer of the shop. Thank you to your team for swift and professional service
It’s really high quality and the staff are really helpful and nice
Great mechanics
Excellent Products
I have felt this way for years…cost of labor is very high and seems out of proportion to the work that is done
Been going there practically since they opened in Soho. I’ve always had a great experience with the service and everyone who works there. And they have never tried to sell me something or tell me I need something fixed on my bikes that didn’t really need fixing. Honesty.
Stopped in for an air top up, turned out I needed an inner tube replaced, your great staff did it quickly and efficiently, and everyone was super pleasant as always. Love your shop!
Everything. I love my new bike. Service was top notch. Staff are all very knowledgeable.
The bicycle mechanic was excellent at talking about a quick vs. a durable fix, based on my needs for the day, and the tradeoffs involved. Really appreciated that!
Very professional
So friendly! Efficient! Knowledgeable!
Justine was fire and she hooked my bike up w some new tubes in like 10 mins not even
Friendly and helpful lady took care of me. She, and other employees , were very customer service oriented.
Thank you!
Bicycle Habitat Chelsea is a great shop. The staff is knowledgeable, patient, extremely nice and devoted to making sure you have the right bike, properly fit. The mechanics do excellent work. Special shout out to Justine, JP and Matt. among the great staff at this shop.
(You can share my first name to promote Bicycle Habitat).
Helpful advice, transparency
Really good service and insightful advise. Friendly atmoshpere.
Anders
I seemingly upset the repairs staff by politely knocking on the window, when no one acknowledged me for the 5 minutes I stood there. I didn't think I'd done anything egregious. I'd recommend putting up a "please don't knock on the window" sign if knocking is considered rude to your staff. It was really a strange experience.
However, the sales staff on the other side were extremely helpful and nice.
I was able exchange my daughter's bike, purchased for abotu $400 in 3 years ago for $150, which I applied to a new bike -- which was ready 1 day after we purchased. Could not have been easier.
The Bicycle Habitat mechanic team was accurate, honest, and quick with their assessment and the work they performed. Everything arrived when they said it would arrive and the work was done when they said it would be done. It was everything I hoped for. Thanks again!
Friendly mechanics and staff who don't make me feel like an idiot for being a recreational cyclist with limited knowledge. Also reasonable prices and quick turnarounds!
great customer service and explanation of options
Justine was great! So knowledgeable. Bicycle Habitat is a treasure for the neighborhood!
Staff
I go to Bicycle Habitat in Prospect Heights for all my cycling needs. Eric did a great job changing my derailer, chain and cassette and gave me advice to save me money next time. The labor cost was reasonable and the service performed the same day.