based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service but way to expensive I can’t ever afford this place again. Maybe include a working class discount? We’re not all rich & bougie
Excellent careful job on badly needed tue up
My new bike was built quickly and was ready for pickup the day after it arrived. My build called for installation of a newly released and relatively uncommon Italian groupset and I was impressed that Bicycle Habitat's mechanic achieved a clean, uncompromising installation. Matt took great personal care to check the setup and fit of my bike, then generously spent time teaching me about the idiosyncrasies of the new components. Bicycle Habitat delivered an exceptional experience that far exceeded my expectations, even for a top of the range bike purchase.
Quality service department. Only good experiences. And a pretty good selection of gear — usually when I need something, I find it!
nice staff, good bikes and accessories
Most of the technicians are fast, knowledgable and friendly.
The service was great, the bike techs are knowledgeable and easy to work with.
Still the best bike shop in New York City
Quality and service above and beyond!
Excellent! Give Matt a big raise!
good communication
Your service is shoddy. The two times I’ve had minor repairs there, the work was not inspected properly. Basic things like over inflating the tire, which popped two blocks after I left. The second time the mechanic did not tighten the quick release, and my wheel was loose. Had I not checked it would have come off while riding. These are basic errors that could have been avoided if you paid more attention.
The mechanics are great.
Super friendly, attentive, kind staff. Always have a smile on their face. Most importantly, they are actually great mechanics and will help you out without gouging. Highly recommend.
Very pricey.
It's a family friendly kinda vibe, with a thorough knowledge of the bicycle industry and all its products. Definitely the best place to go to as entry level cyclists to expert level cyclists.
friendly but price transparency would be good
the employees are very willing to help and answer questions!
Mechanic Mike is great.
Great bikes and great service!
Quick and thoughtful help.
Pancha was amazing!! Best visit to a bike shop ever. Thank you Pancha!
Friendly. Knowledgeable. So fast!
We were able to shop for both our bicycles there - the service is great and the people that work there are very helpful. There's a nice selection of bikes and the prices are reasonable.
Helpful and friendly service.
Staff is very knowledgeable and work always done professionally and timely.
Staff is very friendly and knowledgeable. Fantastic cutomer service
I appreciate that staff at this store are enthusiastic about biking, and are so pleasant and will often tighten a bolt or make simple changes to your bike without charging you. I never feel that I am being upsold, I feel that staff really are there to help me get safely back on my bike.
Easy, fast, effective, and friendly!
Friendly service and fair prices