based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Long live Bicycle Habitat!
I brought my bike in for a flat fix but hours later the tire went flat ,
I had to bring it in a second time and the next mechanic found a piece of glass that wasn't detected the first time.
Your staff are super responsive and helpful diagnosing issues. So far so good on improving a very squirrely shifting problem with a Specialized that I bought there a couple of years ago. Excellent service.
Friendly and knowledgeable staff
You all are good people from the top down and it shows. Knowledge, patience, wry wit, competence... It's all there.
I ordered a bike in the morning and called here to see if there was any chance it was already built. First they told me the only one that was built was a window display with fendors and lights and all kinds of other crap. I did not want any of that so I asked if it was possible to take it off so I could pick up that bike. I was told I would need to pay labor for that. When they realized I was willing to pay the labor then I was told they didn't want to remove the accessories at all, they wanted to sell it as is. I didn't feel like driving to Brooklyn twice so I said fine and they sold me an extra $300 of garbage that took me all of 30 minutes to take off. Instead of spending 30 minutes to take accessories that a customer already spending $2200 did not want off of the bike, they basically forced me to buy all of that junk that is now on my garage floor because it was too inconvenient to remove it... I picked up the bike and the gentleman at the door was AWESOME, Victor. he let me in the store and I dealt with him the entire time and have nothing but positive things to say. The front derailleur was making some noise so Victor brought the bike back in for a mechanic to check out. No surprise, the mechanic came back out without adjusting a thing and told me it was fine. So now I need to bring the bike to another shop to get that adjusted. It's obvious Bicycle habitat does not care about their customers and are just taking advantage of everyone while there is a bike shortage due to covid. Well one day this shortage will end and I can't wait for your store to be stuck sitting on thousands of dollars of merchandise and no return customers because you treated them all like they were disposable.
I placed an order in the morning and called to see if there was any chance of a same day pickup. The guy I spoke to on the phone was not helpful at all beyond directing me to call all of their other locations to see if they had the bike in stock and built there. Seems like a job for the person that works at the store, not the customer shelling out $2500. I'll be avoiding this store moving forward. Only reason I even purchased from here is because due to global bike shortages I had no choice. The store seems to be fully aware of the bike shortages because they treat their customers like they could care less about them.
A quick tune up done on the spot! Thanks
I had really great customer service at my last visit. I went in looking for some winter gear and brake pads. The guys in the shop were attentive and offered some great advice. Thanks!!
Nice & helpful staff
Everyone in the shop is as friendly as can be, and everything you could need to work in your bike is on the shelves.
Super nice knowledgeable and helpful staff
Victor gave me excellent and attentive service in a tricky bike-buying time. He (and everyone I encountered at the shop) were sensational!
Staff was super nice. Only came in to pick up a bike, but will be using the bike shop in the future.
Professional, friendly helpful, good looking! You want more? First name removed
Attentive and knowledgeable! Fast on top
Friendly people no upselling, no nickel and diming. Worth going into the city for!
Knowledgeable. Patient with a needy newbie. Awesome. Need I say more?
Mechanics are solid.
No BS.
No going back.
They fix it. One and done.
Good attention & prompt follow-up. Alicia (my original salesperson) was responsive and knowledgeable, and so were her colleagues. The work was done on the promised timeline, a rarity with bike shops. So, thank you!
Thank you for being kind and giving great advice for the bike for me.
Your team of bike enthusiasts is awesome. I love the attention you are able to pay to all of us who stop by. It's even turned out to be nice that we wait outside while you work on our bikes, during the pandemic. We get to meet other cyclists of all types while we wait! And the bike knowledge of everyone at the shop a great resource.
I also like the great selection of things you keep in stock, from bike tubes and snack bars to bicycles. It's a great neighborhood stop, whenever I need to stop by on return from a ride around Prospect Park.
Keep it up! It's great to see that you are finally able to get some bikes into the shop, for all of us who have been waiting to upgrade our rides!
Excellent help at the store!
Great customer service. Friendly knowledgeable staff.
Excellent service. Attention to detail. Great shop. I highly recommend.
Excellent service. I can always be sure I will get honesty and clarity regarding repairs and products. And the staff is welcoming, polite and always helpful. The service is timely and expert. And it’s nice that everyone remembers me as a returning client.
Fast & friendly
Kind and thoughtful customer service, reasonable prices
You had the bikes in stock and your people were very helpful and accommodating during my visit.
I was curious if my bike should have come with some sort of owner's manual or documentation.
The staff was very friendly and knowledgeable. They helped me find a bike that was a perfect fit! I will definitely be coming back and recommending the shop!