based on 3214 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John is amazing! Super helpful and efficient...
The mechanic who worked on my bike too!
Stellar Job!!!
All the employees are very nice
Service was prompt and forthright. Didn’t push for anything more than I needed at the moment. It’s always the best when your LBS is top notch!
Friendly, knowledgeable staff.
Matt was incredible! I am very new to biking, and he took the time to answer all my questions; he was incredibly patient and made me feel very comfortable. He did a bike fit and tuned up my bike to ensure it was properly adjusted to fit me perfectly. I chose this bike store because of the fantastic reviews I found online, and my experience went above and beyond what I was expecting! He even kept my bike overnight to fix some issues from the manufacturer and then stayed after hours the next day to let me pick it up since I didn't have time during store hours to come.
Staff is so attentive. Answered all my questions. Let me try two different stem extenders till I got the right fit for my bike. I got mine next bike at your shop.
Not much actually, esp in an urban sales location. The store is packed with both new and repair bikes and the atmosphere is less than "attractive." But that said: the whole reason I went is you had a bike I wanted (Specialized Sirrus X 5.0 in blue, not orange), the sale went perfectly, the bike was assembled next day, and the sales staff cordially offered accessories without too much oversell. I had perhaps the best quicky saddle height adjustment ever and after swapping the pedals the next day, it feels right!
So from a pure buyers perspective, it is a 10.
From a walk-in perspective? My recommendation -- and I am NOT a professional in this space! -- is differentiate the sales floor from the repair floor.
Thanks
The BEST staff! Always so nice, helpful and knowledgable.
(1) BH tuned up my bike in December and I didn't ride it a whole lot between then and April, but when I brought my bike in recently there were a whole lot of things wrong with the bike. Was the tune up in December incomplete and, if so, why?
(2) I specifically stated that I needed my bike back before 6pm on Monday. It was not ready when I called at little before 6 on Monday and I never got a call that it was ready.
The young woman behind the counter was super-friendly and super-competent. I needed a flat tire replaced and it was done quickly and cheaply.
Matt is the absolute best. I cross town to get service from you guys because the culture is constructive and helpful and energetic. So much better than other NYC bike shops.
excellent customer service. knowledgeable. fast
Best service!
Staff was very friendly and knowledgeable.
Salesman was very helpful. Store was cluttered which made looking at options for a new bike a little difficult - understandable why this is the case currently with increased bike demand coupled with dealing with the pandemic but there may be ways to improve the in-store experience.
Great service!
I try not to judge but your attitude about COVID is annoying. Get over it. Don't make your clients wait outside. No other bike shop does that. I only went because you were the only shop open on Easter.
Great selection of used bikes and awesome folks .
Great bikes!
Prompt, friendly and personable service. Recommend 100%
Great customer service mechanic
Justine was super helpful, very knowledgeable and just a pleasure to talk to.
Brought bike in for double brake adjust ($43) front was adjusted rear was looked at but pinch bolt was not tightened to hold the cable in place . Mid ride cable popped and pinchbolt flew off. Had to find replacement pinch bolt for rear brake at another bike shop. Tech was friendly and understanding and i was able to get a refund from BH
Bicycle habitat is simply amazing. This is my second bike in 2year and I don’t see myself getting a bike from anywhere else. The service is amazing. They take the time out to make sure you are comfortable with your purchase. The walkthrough process of what it is you’re trying to get is amazing also. I wouldn’t go anywhere else to get a bike. I fully recommend
Excellent customer service!
Very helpful staff!
Very fast, friendly and helpful. This is my goto for my family bike needs.
I had to ask to have the air in my tires inflated to 100 pounds when I picked up the bike. The employee taking care of me gladly did this for me on the spot and good thing, too, because the tires were at 75 and 80 lbs, respectively. I would like Bicycle Habitat to ask or better yet, tell the customer that you thought of that already and had the tires properly inflated upon pickup.
I like the neighborhood vibe of the store.
I've been a customer since Spring St.
Love you guys.