based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is friendly, knowledgeable and the service is fast and of excellent quality.
Very informative and efficient
The staff are always very kind and informative. Plus it's great having you so close to my work / on the same block just in case I have any same-day bike drama! Whenever I need a new bike, it'll be purchased from BH! Thank you all for your help and your smiles!
very knowledgeable
I received a tune-up and when they replaced the brake cable, they made it really tight & it still didn't fix the problem of the brakes feeling like they were not working totally (eg it takes a long time to stop), which I mentioned to the tech when i dropped the bike off. The tune-up is expensive, but i would be willing to pay this much money if it felt like it addressed the problem.
Bicycle habitat is great! It's the only place I bring my bike if I can help it!
The representative that took care of my sale was very knowledgeable, Mike gave me a very detailed rundown on my bike components, what to do and what not to do. Helped adjust the seat for my height, helped me get the right helmet and helped put the bike on my bike rack on the car. I am pleased with my purchase and professionalism and courtesy that was offered to me. I have zero complaints, but two thumbs up!
Every person I spoke to at the shop was helpful and knowledgeable. I love my new bike!
Went there for a seasonal tune up and some basic repairs. We waited less than 5 min to be helped and then the bike was fixed while we waited and very affordable!
Salesperson was very knowledgeable and helpful. Made a mistake on the price and the owner honored the lower price.
Fast service even during busy hours. Experienced riders always willing to share information and recommendations. I commute into the city from New Jersey because of high quality service.
Everything! You go out of your way to make sure the job is done right. You put things in everyday speak so the novice is not confused. You do what you say you’re going to do, and more. Bravo! Other service businesses should emulate you.
I loved that I was able to drop it off and pick it up the next day. And the service person was super upfront and friendly. And it was as exactly the price you said
just solid all around. you guys care, you think about things, you don't spout nonsense. an exemplary company that deserves nothing but positive vibes.
Order to pick up in the store and 1 month after my order still not ready
Lower prices
In the past couple of years, I've only gone to BH with either a flat tire, or to change rims, so I can only speak to that. Waiting outside to be helped was not a problem, and the staff were friendly, service was quick.
Eric was super helpful, professional, and straightforward with me. He fixed my derailleur on a busy Saturday and I felt super comfortable the whole time. Thank you so much!
I love this store and location. The staff is super helpful and friendly. Always in a good mood and ready to help, they know what they are doing and they always try to accommodate! They have a great selection too!
Friendly staff with a quick turnaround!
The staff is great to work with, very communicative, and they did a wonderful job with my bike. I got my chainrings, chain, and brakes replaced and now the bike rides like a dream.
Staff is always very helpful
Employee was very helpful in explaining the options for my purchase. Will go back again.
Friendly Staff
Every employee I’ve had contact with at the Park Slope shop has been professional, genuinely nice and easy to converse with.
Great product
Great staff. All very happy to help
Able to test ride bike on road
Customer first
Very patient and thorough in making sure the bike was set up correctly!
Really great mechanics and customer service, quick service, and honest feedback. They aren’t just trying to sell you something, they really care about bikes!!
The staff is very knowledgeable but can come off as condescending - not everyone who wants to buy a bike knows all about bikes. It makes me less motivated to spend a lot of money at your shop if basic questions get a flippant answer.
Everything