based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a great job with tune-up
Fabulous ! I’m every way
5BBT 2022 draw lots of cyclists to participate the iconic event over 32K ppl. I am very grateful for the best bike rental to enjoy the 5BBT ride. Will do again
Izzy, who helped me pick a bike seat, was great!! Told me not to worry about returning it if it didn't fit right and installed it for free. Lovely time here.
I rented a bicycle and I know you aren't in the business of renting bicycles but I had to beg for a water bottle cage, there was no spare tire or tire changing equipment on the bike which in not appropriate. I had to buy a tube which I returned without getting refunded because I couldn’t carry the box. The bike I rented was extra small yet the handlebars could not have been any wider and the tires were 52’s. When I arranged for the bike I asked for a road bike because I arrived5 days before the 5BBT to tour the area yet I was given the least road friendly bike and there were no negotiations to make the bike fit me better.
When I have paid to rent a bike in the past, the shop has always been willing to make adjustments to get it to fit me more comfortably and that was not an option here.
While I appreciate you carrying rentals for the week of the 5BBT, we paid good money for them and should have been treated better by your bike shop employees.
friendly, good bike rental
Honestly I am simultaneously terrified of and bummed out by bike shops and bike experts and the whole culture typically but this shop isn’t like that! Izzy took good care of me and I’m really pleased with what I bought.
GREAT service, helpful and knowledgeable
Ability to speak with mechanic about my bike. He took time to show me areas of concern on my bike
Customer service was awesome. The mechanic explain in detail everything he did on my bike. The staff were also very friendly and helpful
Great support from Eric! He gave helpful suggestions, directed me to where to get the part I needed, and got the repair done same-day. Thank you!
The lines are so long. Additionally, I would’ve loved to be able to walk around the store as opposed to waiting outside to see bicycles and accessories.
Nicholas was AMAZING! Super friendly, informative, and was never tired of answering questions. He made sure I was well informed about my options and the differences between the bikes I was considering. He found the perfect bike for my needs. Keep him around - he is surely an invaluable asset to this company.
Thanks!
Excellent service. Matt and Aaron explained everything expertly, and were super helpful and patient with all my questions
Justine is great. Helpful, nice, gives good guidance and helped us through the decision making process in buying a bicycle for the first time. Can't give high enough praise.
Great service and staff was very helpful
John was great
Very knowledgeable and most importantly,
a real gentleman.
Can’t thank you enough for making our experience a memorable one.
Will recommend to all my friends and family.
The staff were very helpful in providing guidance and suggestions about the bikes. They were also welcoming and kind.
Love your store. When I originally came in, the mechanic who looked at my bike said I needed a new large chainring but you didn't have any but he would order one for me. They installed the SMALL chainring, which was not the one I needed. I had to buy the chainring I needed AGAIN.
Amazing staff and service ✨✨✨✨✨❣️❣️❣️
Everyone there was helpful, gracious and nice. ALSO very knowledgeable!
The young lady that sold me the bike was utterly amazing. Great advice, great service.
Friendly, knowledgeable staff who make you feel welcome and excited to share their love of bicycles.
I came to your store because of the wonderful customer service I heard. The biggest complaint is that wasnt good service. When picking up the bike, it required me to come multiple times. I tried to email to try to figure out when is the best time to get the bike... No response. It makes me believe that no one is checking or maybe understaffed are just overwhelmed. It's funny the process of receiving payment is not a priority.
Finally I was excited about getting my bike to find out I couldn't shift into First gear and there no one inflated the air on my front tire.
I'm willing to bet I won't get a response... It will just prove my point
The store carries a range of products which is fantastic. But what our family loves most about BH-Bklyn is the service. Danny (I think that’s his name!) has helped our family for 4 years and has offered a wealth of knowledge, experience, humor and accommodation that just keeps us coming back.
The guy who helped me find what I needed was helpful, but I got the sense like he wasn’t into helping me! Maybe he was having a bad day.
Great service super customer responsive. Why is shop still closed / limited to walk in traffic. Covid is over.
Great customer service. Even though I misread the sign twice because of my own stupidity. Employees were really nice to point me in the right direction. They fixed my kids bike within hours of dropping it off. Highly recommend!
I had a broken piece on my bike mid ride and came in to get it fixed. It was just a simple replacement so the mechanic only charged me for the part. It was fast and honest. I was back on my ride so quick.
Fast, good service both in the store and in the repair line. Y'all continue to be my go-to shop in the area.