based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and easy!
The service is fast and the employees are friendly
Victor was very easy to work with and did a great job! Very nice!
I brought in a little kid's bike where I had broke the nozzle because the wheel was too small for the pump head. What I loved was, not only did the technician replace it with a tube that removed the original problem (it emerged at an angle so I could use my pump to refill it) but even beyond that he saw the the fork was loose from the handlebars and I watched him carefully tighten it up. He did that without my having to ask, just because he saw it needed to be done and would only take him a moment, and I was very grateful for that! That kind of extra mile means a lot to me, and totally bought my loyalty!
The service is excellent; well trained and competent staff. It is always a good experience.. Very nice people worked there.
AMAZING STAFF. They are so patient, helpful and knowledgeable. I really appreciate how they help me pick the right bike for me. They do everything so on time and professional.
Thank you ALL.
I thought Mike B - I think that’s his name - he helped me with a bike trainer - was excellent. Very knowledgeable and patient. I think the trainer is less expensive online but I’m happy to support a small brick and mortar local business.
Very friendly service and great choice of bike stuff !
My experience with them was very good. Their energy is very calm and collective. I recommend this store for all your bicycle needs.
Recently purchased a bike for my 8 year old and he totally loves it!
The best store in nyc old school
Your workers were friendly and knowledgeable
friendly, prompt. Thank you for increasing your open hours
Great variety and customer service!
i like bikes
It was wonderful to interact with an attentive staff. The woman who helped me most directly made me feel welcome a d at ease - that isn't always true for me in bike stores as a 67 year old woman. Other staff also pitched in to help out. A fine experience.
I also appreciated that the staff person recognized my bike and reminded me that I was entitled to free brake and gear check up, which was done on the spot. Thanks so much.
Friendly, efficient, helpful
Local business. COVID safety. Perfect helmet for my two year old daughter. Proud to carry on the Transportation Alternative tradition!
I really appreciated the honesty and helpfulness of your staff. I asked for an annual tune-up but they said all I needed was a few quick adjustments. I will definitely be bringing you my business in future because I know I can trust the people who work there. Thanks!
Matt was amazing. He answered all my questions about buying the best bike for me. I probably asked the same question 3 or 4 times and Matt had all the patience in the world. He was respectful, extremely knowledgeable and an all around terrific human being.
I highly recommend Bicycle Habitat and especially Matt.
Also, Matt was Covid sensitve and wore his mask always.
I called to arrange a visit with a young woman. She was very helpful, upbeat. She said to call in advance so the bike would be on s trainer when I arrived. I did just that. The bike wasn't set up and the sales crew didn't spent much time talking about the bike. As I was getting my reserve $50 back, about to walk out the door one salesman said to the salesman I was working with, does he want the bike on a trainer. At that point I was ready to leave, disappointed in the experience.
The store wasn't crowded, if it was I would understand not having much time. Especially in such a small store.
I had a quick service on my 2 year old bike I bought from BH, an adjustment on the crank set. 15 min wait. Very friendly and knowledge help. Only thing is I wasn't sure if there would be charge before he started. When he came back outside with the finished bike, I had to prompt him if there was charge. And there was. Reasonable but a surprise none the less.
Your staff doesn't have that nasty hipster attitude common in bike shops and coffee shops.
Best customer service. Very professional and knowledgeable.
Service was excellent and professional. Staff are attentive and pleasant.
I ordered a bike online and requested it be shipped to the store. My bike was ready the day I was told it would be. Very happy with bicycle habitat.
Everyone that I dealt with was so genuinely friendly and helpful. No one was condescending or snobby. I’ve already told several people that it’s the best bike shop I’ve ever been to.
considdered service and reccomendations- whether a tiny nozzle adaptor or a whole bike
Friendly, knowledgeable, skilled staff
I was SO impressed by Bicycle Habitat's service—and kind delivery person (from the store). I'd order from BH all over again in a second.