based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michael was really nice and friendly
They had a very good inventory of bikes and accessories as well as helpful staff
Good experience with my repair
The person who fixed my bike told me a different price before he completed the repairs, then afterwards it somehow jumped to $30 more. He showed me the cost breakdown which I understood, but it still bothered me that he tried to tell me I "misheard" him when I'm pretty certain I heard and remembered correctly. They did a fine job but I left the shopped feeling like I had been tricked and the new price felt overpriced for what was done.
You didn’t- I don’t make recommendations
Friendly & knowledgeable staff.
Ari was really helpful. Greatly appreciate all your assistance. Looking forward to picking up my new bike next week
Great service and super helpful! Overall very recommended!
Thanks for sprucing up my decade-plus year old bike. Much better. thanks.
Friendly staff!
AMAZING staff! Especially Matt!
Great service and professional expertise every time!
Fast, friendly and knowledgeable mechanics and staff.
The mechanics and staff are super helpful and friendly and also a great resource, for improving bike and riding performance. Mike P. is the man
Friendly and professional service
Great service and good recommendations for novice riders. Made me aware of many important things that only come after with experience.
Victor is very helpful 10/10 :) give him a raise
Fast easy and reliable thank you!
Overall, really great service! Just two things: 1) I was unable to leave my bike, so I had to wait around. 2) The price was pretty high for service and a tire (even though it was a higher end tire).
Great service. Expertise, care & kindness
Sales guidance and bike trial
Everyone was super nice, the system for waiting and service was very organized, and our bikes were fixed on the spot. Great experience will be back.
Very few bikes of the right size built in stock (none at 24” and only one at 26”). Salesperson did not seem that knowledgeable about the bikes or the store’s offerings. Said he would call a different store to see what they had but he was never able to get through to them.
Rick the chief salesman knows his stuff and the bikes, wasted no time fitting me on a large frame and wheels with the right seat post height for me. I'm cycling like a pro now.
The customer service. Employees are helpful & friendly.
Great service and friendly people!
Excellent
There kind, attentive, and helpful with all my silly questions.
Mechanics and Sales representatives are well informed on the products sold in the store.
new part took much longer to arrive than anticipated but all worked out fine.
thanks