based on 3057 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had an excellent discussion with Matt about my bicycle. He was incredibly informative, knowledgeable, and willing to answer all of my questions. Then, not to be out down, when I went to pick up my bicycle from a full tune up, Antonio was willing to answer questions about exactly what work was done on my bike. When I rode my 2017 CAAD12 105 home it felt like a new bike. Thank you for the great service!
1) You can’t have a sign asking people to wear masks and your worker wears one on their chin.
2) Your workers were extremely unhelpful, very disengaged, and overall unpleasant. One of them was on their phone texting while I was asking them for help. The other appeared to be high.
Make things right by hiring better staff.
Friendly, knowledgeable staff. Great service.
Bike always fells like new after a fast basic tune up
Knowledgeable and friendly staff. Don’t try to BS you. Parts and services are fairly priced.
Little bit funky but good shop and service, dug the vibes all around
From a friend
Good communication and knowledgeable service.
You fixed my tire but it was really expensive just to pump some air.
Friendly staffs and good services
Justine knows everything.
I was riding around Prospect Heights looking for a bike store around 7-8pm as I really needed a bike lock and some other parts, but all of them had closed by 8pm, including Bicycle Habitat. Fortunately there was a Bicycle Habitat salesperson still in the store who graciously came to open the service entrance door when she saw that I needed help. She didn't have to do that and I ended up getting my Kryptonite bike lock and being able to head out to my intended destination where I was able to safely lock my bike up during dinner. I then came back the next day to have my bike disassembled for a paint job and the mechanics were all very friendly, knowledgeable, efficient and professional. Just an overall very positive first experience with my new neighborhood bike shop. I'll certainly be coming back for any future bike repair or gear purchase needs in the future.
Friendly, knowledgeable, honest, willing to take the extra steps to explain and demo bike parts, gear, etc. to a non-expert biker. They are my go-to bike shop!
Sales person was a bit off putting.
You could do more to make them more toddler friendly
Very consumer friendly. Everyone in the shop was so helpful and friendly. A true cyclist's bike shop!
Friendly mechanic
It’s tough to know how long you’ll be waiting, which makes it difficult to go most days.
Friendly and great service
I’ve been to so many bicycle shops in the city and by far Bicycle Habitat’s Vanderbilt location is the best. They’re super nice, non-judgmental for those inexperienced cyclists that feel intimidated walking into a bike shop. They’ve been amazing helping me prep for a big touring trip this summer. I can’t say enough great things about this shop and they’re fantastic at cultivating a sense if neighborhood community. Definitely make this your go-to bike shop.
Got what I need it
Great product
great service and very responsive
Knowledgeable staff and great state of the art bikes
Quick and efficient service. Thanks!
You exist! A full service bike shop. I felt like I was back in Berlin!
I truly appreciate how absolutely sweet and helpful everyone was in the store and super responsive online ❤️
I brought my bike to repair rear flat tire yesterday evening. Your staff said “only inside tubing got holes. Outside of tire is fine.” Then they only replace inside tubing. After 15 minutes I left your store, the same rear tire went flat again.
I had to go to another bike shop to get the same tire repaired. The 2nd bike store guy said tire has some holes and damaged inside and out.
I’m very disappointed for by your services.
The technicians are amazing! They are precise, friendly and quick. I will always recommend them and I will always take my bikes here.
Personalized service and advice
Libby was extremely knowledgeable and patient with me while I made my first bike purchase. I honestly didn't plan on buying a bike that day, but Libby made it so easy to find the right bike and accessories for me. I will be sending all of my friends to Bicycle Habitat.