based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and very personable staff.
Great service!! Like a brand new bike!
Excellent! Confident, professional, timely, explained the details of the problem, resolved in a reasonable time and a fair price.
super friendly and helpful
Helpful staff who provide useful input into bike choice-my only challenge was continuity of the process because of changing staff over the purchase period
Very helpful staff! Thank you!
Very knowledgeable, helpful and friendly staff
Very fast!
Great customer setvice
Bicycle Habitat service is always top notch. They go above and beyond and pay attention to detail. Recently, John was kind enough to help my 7yo use a screwdriver add a newly-purchased bell to his bike. My kid was very happy and proud.
Mechanics and
Awesome customer service. Everyone is so friendly and helpful.
Pleasant helpful staff who are very competent
I had just cracked up my bike, bent the rear rim so that it was unrideable. The mechanic who was manning the front desk said he could fix it while I waited, in about thirty minutes. Very accommodating and courteous service from him.
Cool local bike shop
You had the bike I was looking for and were willing to ship it to me. Very easy to work with, very knowledgable and caring about the bike and my needs.
The competent and knowledgeable staff, and the friendly relaxed atmosphere.
Great service. Sales person spent a lot of time finding the right bike for me. He did not push to make a sale. I went back a few month later to buy the bike.
All the staff at the Chelsea location were friendly and helpful.
Great service, friendly and fast
Always excellent service at an excellent Price !
Customer service was great. Bike selection was varied. Not a long turn around for the bike to be put together. Great communication.
Friendly helpful staff
Mechanic was super nice and explained the costs up front.
Fantastic staff! And Libby’s bike fitting and guidance on adjustments has transformed my whole riding experience!
Knowledgeable and courteous staff.
Everything, and there's an ice cream store half a block away.
The product was exactly what I needed, the team was kind and patient. They were willing to take time and line us up with a product that fit our specific needs!! We never felt rushed or annoying, great experience!
Customer service
Your casual welcome. That things are dealt with in a low key way. That your guys want to help. They do in so in reasonable time. It always feel good to go there.
I left my bike for annual maintenance and i got it breaks (both of them) have been contaminated with oil. I nearmiss the fatal accident because of this. . I also been charge to fix my break again.