based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lots of choices.staff are so helpful
I'm very happy with the maintenance and brake fix on my bike. The cost was reasonable, and the turnaround time was good.
excellent flat fix
Staff was quick and efficient in repairing my bike.
I've had nothing but great experiences with you guys.
Great service
Nice bike, good communication, easy pickup
Friendly staff who helped me right away.
helpful, rapid service. thank you.
Courteous and knowledgeable, as always.
Amazing service always
Great service. So helpful.
The service was very friendly and straightforward! The person who helped me gave me his recommendations without talking down to me even though it's clear I wasn't sure what I was looking at. Believe it or not that's rare and made me feel really welcome
I love everything about Bicycle Habitat— the best bike shop in Brooklyn. The retail, the service, the repair dept all top notch.
I went for a fix my brakes
Didn’t fix it, but of course, charge $45
Awesome customer service and best place to go for bikes and repairs
Attentive and courteous staff, quick turnaround, mindful of pricing considerations, easy to secure a test ride.
The staff is professional, knowledgeable and nice! Thank you!
Excellent atention and service.
The information and service
Friendly, speedy, high quality assistance! Have recommended to all my bike friends.
I highly recommend this place! I had a flat tire and they were able to fix it right away. The service is friendly, highly competent and efficient. I've been to other bike shops that require a lot more fuss when seeking a simple repair. This is a fuss-free, awesome place. I will definitely be back for all of my bike related needs.
Courteous attention to customers and quality service on repairs
You need a new system for maintenance intake. I stood in line for 40 minutes while a single tech worked on the two bikes ahead of me as they came in. All in all, it cost me a full hour just to have a flat fixed. I would have happily left it there for an hour, or even more—I don't expect everyone to drop everything and attend to my issue. But I wasn't allowed to leave, I had to wait the entire time with my bike.
Even though it's quite a bit farther, I'll be going to Ride Brooklyn for my bike maintenance now.
Friendly staff and quick service
Knowledgeable staff, ample inventory in stock, staff not looking to up sell but helping us get the gear that fits our needs, and timeliness of service. So grateful to Matt, Adam, and Nelson for outfitting us with our first bicycles.
white glove service!
Fast, reliable, and great customer service
I like the quality products you have, the workers are nice and very helpful.
Tim is really helpful and clear and fast, and I just wish it cost a bit less to change a ruptured tube.