based on 3057 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt provides the best service to customers and community
How awesome your employees are
Victor was awesome! He listened to me and I feel like he didn’t try to sell me the most expensive bicycle, rather the one that needed now. Also, the process was speedy and the communication was excellent. You all did a great job setting the right expectations upfront and delivering, which seems like 101 stuff but is actually rarely done.
Knowledgeable staff; super helpful; more concerned with getting the fix right than just getting me in and out.
I just love BH. Both the Park Slope store (Libby did my bike fitting a few years back) and the Vanderbilt store too. All the staff are friendly, down to earth and knowledgable.
Excellent service and advice
Very disappointed with the lack of service. I bought a bike and all they did was rush me out the door. No adjustments other than the seat. Told me I need to make an appointment which had a 4 month waiting window.
I am a biking neophyte and really appreciated that I didn't feel talked down to by store personnel, even though I'm sure they usually deal with far more experienced riders who own far fancier bikes! They also talked through the cost and made sure all the charges were transparent to me, and didn't up-sell (which I would have been very susceptible to -- again, biking neophyte here!).
Quick and no no nonsense !
Great vibes from the staff and good products.
N/A
Friendly, knowledgeable service.
Staff is very accessible, helpful and knowledgeable.
The interest in trying to figure out how to fix my old (now considered vintage) bike.
Great service, great price, quickly done!
Fast and honest service.
new part took much longer to arrive than anticipated but all worked out fine.
thanks
Michael was really nice and friendly
They had a very good inventory of bikes and accessories as well as helpful staff
Good experience with my repair
The person who fixed my bike told me a different price before he completed the repairs, then afterwards it somehow jumped to $30 more. He showed me the cost breakdown which I understood, but it still bothered me that he tried to tell me I "misheard" him when I'm pretty certain I heard and remembered correctly. They did a fine job but I left the shopped feeling like I had been tricked and the new price felt overpriced for what was done.
You didn’t- I don’t make recommendations
Friendly & knowledgeable staff.
Ari was really helpful. Greatly appreciate all your assistance. Looking forward to picking up my new bike next week
Great service and super helpful! Overall very recommended!
Thanks for sprucing up my decade-plus year old bike. Much better. thanks.
Friendly staff!
AMAZING staff! Especially Matt!
Great service and professional expertise every time!
The prices. At times I feel some services are way overpriced.