based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great folks. NYC institution.
Unlike another local bike shop, BH had a good selection of helmets with the MIPS tech built in.
always friendly, helpful. Had a chain replacement and air in tires after winter storage at noon after walking my bike to work that morning. At 649 i left work and a tire was flat. BH mechanic who saw me that afternoon quickly got me a new tube installed and ready for the ride home even though it was just before close. im a jerk for not remembering his name :)
Friendly, no-pressure, and knowledgeable
The mechanics are knowledgeable and happy to work with customers to find the best products and solutions for any problems.
Every person I’ve had contact/communications with a your 5th ave Brooklyn shop has been extraordinary helpful and sincerely pleasant, every time. Excellent team, sales staff and repair.
Very knowledgable, friendly. good vibes!
It was very expensive. And after the work was done I still had to adjust my derailleur, because the bike kept popping out of gear. Also the nuts and caps were left off of the inner tube valves.
I had a very good experience with the salesperson at Bicycle Habitat. The salesperson recommended a bicycle that will fit my needs. He seemed to be very knowledgeable and helpful with the items you carry in the store.
I would highly recommend Bicycle Habitat to get you the right bike for you and of course they are quality bicycles. Since their Bicycles they carry are well made.
I totally understand that an LBS needs to charge more than an online retailer and it was great that you had the parts I wanted in stock, but this purchase was $165 whereas the exact same stuff is available online for $97. That a very large premium.
Their quality.
Fast service, great technicians, knowledgeable staff, decent prices. What more could I want?
Both check-in and check-out were super friendly, very understanding, and very fair.
I will not hesitate to stop by for any cycling need.
Thanks!
On both recent visits, staff were so willing to spend time answering my questions. Always with patience and kindness. Whenever I stopped by 1-2 years ago, I experienced the same. Thank you so much for making this new, novice cyclist, feel comfortable!
Friendly knowledgeable staff. Plenty of good bikes and accessories.
Highly recommend.
The repair team were incredible professional and friendly, and did an excellent job at a very reasonable price.
Staff are always friendly and helpful.
Great customer service! Antonio is a great mechanic who truly puts effort into fixing your bike. Highly recommend
Knowledgeable and friendly staff.
Great products.
Fair prices.
The bike mechanics are so wonderful. Thank you for replacing my fork!!!
helpful, knowledgeable, well supplied
Matt and the team were great.
The staff, service, and products are peerless, absolutely peerless.
The service is as usual great.
Great service!
Super nice mechanics who take the time to explain everything and even decide not to charge for small things - they also gave my kid stickers! How great can they get?!
love the staff here!
Mechanic are excellent
Great selection. Extremely competent staff. Wonderful customer service; went above and beyond to help me.
The legacy of a local bike shop that Hal and Charlie founded in the 70s; the honest service to my bikes (always what I need; never an up sell).