based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent and timely service, as usual.
The staff is terrific. Good at problem solving. They explain well what the problem is. And my problem was very complicated.
I loved that you had my favorite sunglasses even though they were discontinued. Libby was so very nice and helpful in fulfilling the order for the pair of my Tifosi sunglasses. I wish I lived closer to the business so I can give them more business. I wish them all the best!
Marsha
New to the neighborhood, so very pleased to find a good bike shop a couple of blocks away. The boyf and I brought my bike in to get a valve repair. I had forgotten about my gravity wheel locks on an earlier occasion so this time I came prepared with the wheel lock key. We both really enjoyed our interactions with friendly and knowledgeable staff. Our impression was that they were thorough and patient. We did some shopping around the store inventory as well and staff was super informative regarding some of the accessories we were thinking of purchasing (but not yet ready).
I'll definitely be heading back soon for a rear rack installation (I understand for my particular single-speed kit bike it's possible but takes an extra/special part) and potentially some lights as well, if I cannot find my old ones after a move to a new place.
Excellent help mike the mechanic had my new flat bars on in a jiff. Pleasant all around.
Your people on Park Slope are knowledgeable and very helpful.
Very professional and quick service.
Purchased a $675 bike. One would think the new bike should be wipe down and clean. Bought it home to clean it up and discovered a 2 inch long scratch, glossy paint scratch off. Too late to complain about it to the store.
Expertise, friendliness, and feeling like you’re on my side despite any and all dumb things I may have done with or on my bike.
You always have the important stuff, always respond to customer concerns.
Always and every time great service, super friendly and helpful. My favorite bike store and bike repair in the city.
Quality parts and excellent customer service! John was very helpful.
Great service from staff. Good range of available road bikes.
You always take care of the customers needs. Friendly and knowledgeable staff.
The kids bike deal trade in is amazing. We will definitely get our next kids hike at bicycle habitat!
Good customer service
overall good job, fast, professional, etc. One issue was the hood had some sort of oil all under the rubber cover. The rubber cover also was not put on properly but this is rather insignificant. Overall likely to come back or recommend
Super friendly , approachable and easy to work with.
Everything? Quality, service, speed reasonable prices. Matt is so knowledgeable and Charlie is fun to talk with.
Excellent service staff was very helpful...
Confusion over online bike maintenance booking & payment. Need better communication with the shop.
Going back many years, I’ve always had a good experience tapping your employees for help and expertise.
Helpful staff!
The bike repair workers continue to impress me here. They are amazingly communicative, making sure you completely understand what's wrong with your bike so that you understand what you need to pay them to do. Even a bike noob like me could understand the way they were explaining things.
Great purchase experience.
Matt was super helpful and walked me through all the features of my new bike.
Was a seamless and hassle free experience.
Would highly recommend to friends and family.
bike technician was friendly and seemed very knowledgeable.
The mechanics are very knowledgeable and thorough.
Accessible, friendly service and practical solutions for every type of bike, stroller, wheelchair and operator.
My shopping experience at the Bicycle Habitat store located in Brooklyn, N.Y. was a reminder that the convenience of online can deprive you of a memorable in person shopping experience. My family recently purchased a Yuba Kombi E5 from this store and thanks to the cycling professional employed there named Libby, we couldn't be more than happy with our purchase. Libby walked us through our entire transaction lending her expertise and professionalism. She provided updates, alternative solutions, and made on the spot adjustments as necessary. My wife absolutely loves her Yuba. More so because of how comfortable Libby made the whole experience. It was one of those wonderful New York moments. A+++ for Bicycle Habitat in Brooklyn.
Tyrone Lofton
Friendly staff. Good communication. Fast service.