based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great personalized customer service
very helpful staff - Mike who does bike rack set up was amazing - knowledgeable, listened and offered several options to help me get the best rack for my needs.
Customer Service
Clear, quick, reasonable, always offers choices, no upselling
Today was the first time I had anything to do with Bicycle Habitat, and I was really, really, really happy with my experience. I was interested in the Avail Advanced 2 S, but I had a lot of questions, and I was concerned it might make my long-time back pain worse. (My previous bike, a Cannondale, had been retrofitted to keep me much more upright.) Bicycle Habitat was the closest store that had the Avail I was considering, so I called the store. Matt answered, and instead of being annoyed about all my questions, he answered them super clearly and super patiently.
He was also very honest, saying what he could & couldn't do to make the bike suit my grumpy back. He encouraged me to come to the store, so I could try out his various work-arounds, but he wasn't pushy at all. Once I got there, he spent a bunch of time w/ me and my husband, and he was amazingly helpful, super attentive and so good at explaining stuff. And I think (hope!) the bike will work, given the wise changes he suggested.
I'm old, and I've bought a fair amount of bikes in my lifetime, but I've never been in a bike shop that has an employee as great as Matt. He is awesome. Thank you so much for having him at your store!!
Everyone made me feel quite at home, explained everything in a clear and patient manner. Made the adjustments as I requested without making me feel like a burden. And gave me the bike I was looking for and nothing else. Matt, you were outstanding! Thanks so much and see you soon!
Love avie! The newest tallest sales person! Always love Matt ! And let me just say i have consistently has issues with my rear derailleur cable on my Trek Domaine and Alvin/Albin. (sp?(?) put in thinner cables to make my bike soooo much better- he rocks as a mechanic!!! Big coo-does to him!!! Love this shop!!!💗💗💗💗💗
Nice people, reused bikes (less waste), seems like the kind o business that all businesses should be like for a better world.
very helpful staff and we got a great bike to rent.
Love the shop, both locations, John was great this last time and we now have a family that bikes which is awesome!
Unfortunately the bike shop which was near my house is out of business. ( Maybe because of your store.)
Everyone was nice that I dealt with. I expected to get a call about my bike and the cost before the work was done to see if I wanted to go ahead. This is not your policy, I guess.
Knowledgeable and helpful staff
We had our Yuba Body Body tuned up. Though we had to come back a second time to get the gears working perfectly the bike is in excellent shape and rides like a dream.
Great customer service !!!
The professional work, also understanding of the problem.
Charging me for adjustments when I bought the bike from you. Terrible customer service
I got what I needed at a reasonable price.
Sam was patient and had thoughtful answers to my questions.
Brian was amazing — helpful and patient — sincerely trying to help us find the right bike for each of the three of us — patient with making seat adjustments for test rides — thoughtful and considerate of our middle-aged back/neck/knee limitations in giving us advice. A+
Responsiveness, friendliness, timeliness, technical aptitude
Best bicycles in town.
Best service in town.
Friendly, helpful service.
Friendly and trust worthy staff. I would go here over the Corporate Trek stores any day. Thank you!!
Great service, quick, knowledgeable, friendly and with decent prices. Always a great experience to stop by.
High quality products and knowledgeable, helpful staff.
Thank you so much for servicing my brakes. Your service was quick and easy and I found your prices great and upfront estimate was perfect. I really appreciate a great bike shop in my neighborhood
Great selection of bikes and accessories. Extremely kind and helpful employees! I feel lucky this is my neighborhood bike store.
You have all the best products and a great staff! Ari is the best
convenient and knowledgeable
Excellent service and very friendly staff