based on 3057 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Sales person spent a lot of time finding the right bike for me. He did not push to make a sale. I went back a few month later to buy the bike.
All the staff at the Chelsea location were friendly and helpful.
Great service, friendly and fast
Always excellent service at an excellent Price !
Customer service was great. Bike selection was varied. Not a long turn around for the bike to be put together. Great communication.
Friendly helpful staff
Mechanic was super nice and explained the costs up front.
Fantastic staff! And Libby’s bike fitting and guidance on adjustments has transformed my whole riding experience!
Knowledgeable and courteous staff.
Everything, and there's an ice cream store half a block away.
The product was exactly what I needed, the team was kind and patient. They were willing to take time and line us up with a product that fit our specific needs!! We never felt rushed or annoying, great experience!
Customer service
Your casual welcome. That things are dealt with in a low key way. That your guys want to help. They do in so in reasonable time. It always feel good to go there.
No BS and genuine enthusiasm for helping customers take care of their bikes and themselves.
I was supposed to be emailed when my online order arrived at the store for pickup. It arrived and sat in the store for to weeks without anyone notifying me. If you're no longer offering this service, you need to say so in the order confirmation.
Very informative and friendly staff and give you multiple options with the pros and cons.
I went to bicycle habitat 3 times for the same fix: a flat tire in my electric unicycle. First time it cost me 50. Second time it cost me 80. Third time it cost me 120. You guys must be thinking "This sucker is going to keep coming back anyway so let's rip him off". Well I'm not coming back and I won't recommend it to anyone.
Knowledgeable, resourceful, quick to help, expert in diagnosing problems with bikes and in proving efficient, quick service at reasonable prices. The best bike shop in the City.
quick service, they don't require a reservation and they do a super good job.
We bought a child’s bike last week. This weekend we brought it in because I was wondering about a the sound the rear cassette was making. One of the mechanics (an older man with glasses) was so rude and dismissive of us that I wanted to ask for our money back. I was really taken aback. One of your salespeople offered to get another mechanic to look at it and the second man explained that this was normal and that there were no obvious problems with the bike. He recommended we make sure to register with the manufacturer in case we needed the warranty.
That wasn’t so hard was it? Despite the good service from the rest of the team I will be very reluctant to take my business to this store knowing I could have another run in with that disrespectful oaf again.
Bike servicing was excellent, really appreciate the attention to detail.
Such helpful folks. I’ll absolutely use their services again.
Employees were great
Matt is my guy when it comes to anything bike related he's very knowledgeable
The service on the phone and in person was very friendly and very efficient.
Garrett is an attentive and helpful sales person--very personable.
Quick and helpful! The perfect local bike shop!
Very helpful with knowledge of a variety of products I needed help with.
Excellent
feels honest and fair.
The competent and knowledgeable staff, and the friendly relaxed atmosphere.