based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection of quality products. Excellent service. Very impressed.
Better communications for online orders. I happened to be in the neighborhood just after my order arrived at the store.
Nice guys, who know bikes.
Very helpful and efficient staff
Friendly and quick service. Great job in servicing my bike!
Everyone was very accommodating and polite. I would definitely recommend them.
Offer some basic repairing trainings for free so that bikers can deal with it when they are on road
Friendly knowledgeable staff, prices are great, service work is awesome.
Great selection of bikes and bike accessories available.
Bike repair issues are clearly explained by the repair shop tech crew.
Bought an indoor bike trainer. (Too cold out there already)
Haven't unboxed it yet (it's a Christmas present) but Victor gave me a detailed setup demo on one in the store.
Great staff. So friendly and knowledgable and good collection of products!
Prices were a little too high
I can't imagine going anywhere else.
I almost always get unsolicited advice when I shop at your bike shops. I wouldn't recommend any shop that is going to assume that I need advice that I didn't ask for or that doesn't follow specific questions about my biking behavior and needs.
How is it $40 to tighten one break?
Matt, Antonio and everyone at Bicycle Habitat have made me feel at home right from the moment I sent the first email asking for information and even more when I walked through the door.
The care, knowledge and understanding they have shown my bike and me have no comparison. I am a customer for as long as I ride in my life.
If you need anything related to cycling, this is the place to go, be and stay!
Thanks to all!!!
Very good customer service when I was having problems receiving a digital gift card.
Great service. Thank you for being part of our community.
I’ve purchased all my bikes with Bicycle Habitat and my go-to place for any repairs and tune ups since the SoHo location. All the staff are always attentive with good vibes.
Everyone at the store was very helpful and was able to help me upgrade my bike. Plus the work was able to be done that same day!
The mechanics were so friendly, helpful, and knowledgable! Definitely my new neighborhood repair shop.
great - thank you.
I have been a Brompton owner for over 5 years and it's always been a challenge finding a bike shop that not only works on Bromptons but are extremely knowledgeable in every area regarding Brompton bicycles. Bicycle Habitat has always been the place for me to bring my Brompton for parts, repairs or annual tune-ups. The staff is always inviting and they provide quick, quality service at a fair price. If you're looking to purchase, Bicycle Habitat has an impressive fleet of bicycles to choose from. But if you're a Brompton owner like me, I believe you'll find Bicycle Habitat to be the ideal spot for for anything related to your Brompton.
First name removed.
Simple and easy
Matt was very insightful, patient and helpful.
the support from the guys who work there
friendly and capable staff and mechanics
BH doesn’t just fix my bike, Matt gives me an education——he thoroughly explains what’s wrong & why. I’ve been a Bicycle Habitat customer since 2001 when I bought my 1st Trek from the shop on Lafayette St. I’ve referred many people over the years. The BH team does great work at fair prices. Thank you for so many years of fantastic service!
Quick, polite, reassuring, down-to-earth.
Great place. Always a positive experience. Products to knowledge and service. Highly recommended.