based on 1767 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great, fast service from Tom!
Thanks for doing a great job and knocking it out sooner than later!
Fast repair off my flat tire. Great guidance in helping me decide which new bike would be right for me based on my wants, needs, expected use, etc……. I learned a lot, Ben answered all of my many detailed questions.
Friendly staff, they are very knowledgeable about bikes, they have an awesome selection of accessories and bikes to choose from all at good prices, based on my research. I definitely recommend Bicycle Cove to all cycle enthusiasts.
Great crew. Tom knows his stuff and is an extremely-knowledgeable mechanic. They keep everything in great shape on my bikes and keep me rolling fast.
Stay open a tad longer? It's tough to get to the shop by 5PM.
That said, you guys are great.
Awesome customer service. Staff is always friendly and helpful.
My Sales Associate was very friendly, courteous, and knowledgeable.
Excellent work and advice. Friendly. Responsive.
Staff is always extremely friendly, helpful, and knowledgeable. They also always do their best to do the job quickly.
Quick and courteous service.
Very friendly and knowledgeable sales and maintenance staff. Great Trek bikes with lots of innovative features.
great, professional service
I'm not a "professional cyclist". I'm just a dad that likes to ride with my family, but Bicycle Cove employees have treated me like I'm their best customer. I've never purchased a Bicycle from their store, yet they provide good service just the same. I've never had to guess. They tell me everything up front. If/when I need or want a new Bicycle I'd purchase it from this store. On my first visit to the store I received answers to my questions that saved me money. They could have just sold me something off the shelf, but instead they gave me free info. I appreciate a buisness that wants a long term customer and not just a one time purchase. I'll keep coming back.
The new electric townie we purchased has opened a new world for me! I have a knee impairment and arthritis and the subtle boost I get from the electric motor has opened the world of bicycling back up to me and I am having a blast. Thanks to the Madison staff !
Personal service. It is obvious they know what they are talking about.
Great location, customer service and friendly staff.
The staff is very knowledgeable about the products and also very kind
Like the store organization and staff
Great customer service!
Great people and fast friendly service!
The employees were super helpful when I went to purchase My bike. They answered all my questions and helped me with everything I needed. 10/10 I highly recommend this place.
The people
Excellent product selection and the staff is amazing. Zeb was super helpful!
Very friendly!
Had what I needed. Friendly service
The gentleman was very helpful in fixing my bike and took the time to explain how to correct the problem in the future.
You all have the nicest and most competent staff. I appreciate the individual attention and how well you all respond to me as a customer.
The sweet doggie love is just a great cherry on top!
Great service at good prices.