based on 1597 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer focus and professional customer service are the attributes that I admire most at Bicycle Cove, servicing Hampton Cove. Name removed
Excellent staff communication, follow through, and recommendations. Would highly recommend buying from this store
Friendly people and quick service
Good job fair prices
Best shop in the state!
Great service!
Great experience. Staff was very helpful.
The young man that helped me was very friendly and knowledgeable.
Great customer service, very knowledgeable!
Staff is friendly and very knowledgeable and helpful.
Everyone was extremely friendly, knowledgeable, and helpful. I would definitely recommend them to anyone looking to get a good bike from people who know what they're doing.
Tom and Glenn were very helpful in explaining the services for my bike.
Good service. Good guys. Listen better than others. Quick return.
Trek dealer
Good inventory
Knowledgable staff
The service is excellent! I trust Ruth’s recommendations and she has always been spot on.
She has given me so much helpful information. The techs are helpful as well. You have a good staff.
Just got my new Trek FX4 and I’m still trying it out. So far so good.
P.S. The dogs are a wonderful addition to the store.
The people, sales and support staff.
They price match, very personable, and attempt to match you with the right product. For example, they allowed us to exchange bikes, because the first one was not a good fit for what I was looking for. I believe it is important to support your local small businesses.
Sales personal did a really fine job. Answered my questions as needed. Set up my purchase timely.
Very good service at a reasonable rate
Promptness and courtesy.
Great service willing to go above and beyond to help customer.
Michelle, Thank you so much for helping me find the perfect model. This store is the best for selection of Trek bicycles in the Huntsville area.
Friendliness. Professionalism. Customer focus.
Great customer service.
Great turn around time on repairs I needed to get back into my routine rides. Also some unexpected tweaks that exceeded expectations.
Thanks much for the professionalism and excellent customer service!
Bob
After being there for a couple weeks and spending close to 600 bucks, (tune up and derailleur problem) my first test ride I discovered 3 issues and now have to bring it back. No biggie... But since you asked.
First name removed F
No comment included
Always prompt and courteous service
Attentive to what I had to say and had what I needed in stock when no one in my area did! I will be going back when I need something bike related. It's a bit of a drive but nice view this time of year. Love the location!
Great staff and on the shelf bike spare parts.