based on 1754 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great selection and very knowledgeable and helpful staff. Michelle listened to what I was looking for and was very patient while I rode several bikes before making my decision. I am very happy with my new Dual Sport 2.
The cost of repairs were 2.5x competitors. I was bummed to see .
I love the variety of bikes offered by Trek. Michelle helped me get the type bike that best suited my needs.
The team at Bicycle Cove did a wonderful job enlightening me of all the key points about the Trek bikes, very helpful service team getting my bike ready to go home with me, I bought a Trek e-bike Allant which I ABSOLTUELY LOVE!!!!! Their facility is super diverse, they carry bike racks, accessories, several style of bikes, everything you need to get out on your bike and hit the road! I highly recommend this bike shop!
It was new bike time. Ruth found the bike I wanted in-stock near Memphis and picked it up. The shop set it up for me and, as usual, did a great job.
Friendliest shop in town!
Excellent service,
Great staff!! What ever you pay them it is not enough.
Everything bicycle. Great service.
We always find things that we need here and often find things that we didn't know that we needed. The people here are always friendly and helpful.
Outstanding customer service and support!!
Excellent Products but as important is the service I received when determining which bike to purchase. The Sales Manager took a personalized interest in what bike would suite me best and even steered me away from a more expensive bike that she felt I would not enjoy as much. Turned out she was right, and I truly love my purchase. I have found my Forever bike store! Thank you Bicycle Cove!
Thanks bought a display rack , very happy !
Have a good week Rob Last name removed
Great inventory, amazingly knowledgeable and helpful sales and service staff.
Friendly, attentive service and high quality bikes.
The staff is very insightful, friendly, and involved. I felt like I was visiting old friends.
The fact that you refused to change my wife’s tires and level of tune up requested was incredible and inexcusable. Will definitely be seeking a Huntsville bike shop.
Awesome Job Bicycle Cove team :) Michelle did an awesome role play training with us and for day 2. And able to check me out for my awesome 10 year Bicycle Cove waterbottle. And Ruth was great to help us out in our store walkthrough exercise. Thank you team for all the time this week.
Very good
Hugely impressed with the customer service I received from Ben in the Madison store. Had a 3.5 year-old Bontrager floor pump that went bad and Ben was able to look up my purchase and ultimately provided me with a brand new pump at no charge. Couldn't ask for better service than that.
The quality of the work was exceptional, but the cost is on the high end.
Ruth was great helping answering all my questions about a particular Trek I was looking for. After searching a 200 mile stretch BC was one of two location to have my size. I drove down from ATL to pick it up and had a pleasant time spending with the crew while putting finishing touches on my bike.. Bikecycle cove great job team.
D. Rich
Outstanding bike service. Tom and crew are the best on servicing and troubleshooting road, gravel and mtn bikes. My bikes have never ridden better!
Justin and Ben are very knowledgeable and have good customer service. I have been to several other bicycle shops where they don't have good customer service. Thank you bicycle Cove for treating your customers respectfully.
Ruth was amazing! Very friendly and knowledgeable.
I took my bike in for a checkup after I had a minor accident. The staff greeted me warmly and unloaded my bike. The technician was prompt and professional. He made a few minor on the spot adjustments and I didn’t need to leave my bike.
He recommended I return for a complete check after my summer riding. I was very pleased with Cove Bike’s professionalism and would highly recommend them. I purchased my Townie from Cove two years ago.
Friendly service. Keep up the good work!
Outstanding service!
Great service people, and great work done on my bike. Looks and feels better than when I bought it.
Michelle was great to work with and took a lot of time with my son to make sure he had a great experience.