based on 1767 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome!! Very knowledgeable, helpful and nice tram at Bicycle Cove!!
The young gentleman who helped us Thursday was knowledgeable and friendly- we enjoyed our shopping experience :)
Great product selection. Fair prices and a friendly and knowledgeable staff.
The high level of professionalism and outstanding customer service. The guys are really friendly and always looking for the best way to support and make you happy. A trusted bike shop to go. Thank you team
Staff
Bike clothing
Accessories
Selection of Bikes
Knowledgeable and friendly staff
Nice place to visit and shop. Very friendly and I love the golden retriever.
Excellent advice and service
The store is spacious and clean. We received great communication regarding the repairs needed to our bikes as well as letting us know when they were ready for pick-up.
Great Team focused on customer service and quality service. A community asset and my “go to bike shop”!
Friendly knowledgeable staff. Accurate assessment of the problem and suggested additional services needed. Timely return.
Friendly and knowledgeable staff.
First Class Service and Expert Staff
Great customer service!
High quality, good service, happy people. Been a customer since they opened.
Just bought a Trek Speed Concept from Bicycle Cove. What a great experience. Ruth was fantastic calling me several times to confirm what I wanted on the bike. When I arrived at the store, the mechanics made adjustments on the bike, changed the tires to tubeless and Ruth added water bottle cages. What a great experience and highly recommend Bicycle Cove to anyone looking for a new bike, repairs or accessories.
Nice clean and helpful bike shop
Customer service was great. Knowledge of products was excellent. Staff were friendly and courteous.
Customer service is great.
Friendliness, location, haven't had a Trek in years so have to wait and see how things go
If their customer service was an athlete it would be the combination of Tom Brady, Lebron James, Cristiano Ronaldo and Lionel Messi. Seriously though, it's so far off the chain I literally can't even right now. Also, have you guys seen the service manager's hair?! Those curls, though! That volume, though!
New to sport of triathlon and biking in particular and Ruth was incredibly patient and helpful. I had called another bike shop right before that I was a block away from in a coffee shop but didn’t even go in because they basically told me they couldn’t help me or even order a bike for me. Ruth told me the size bike I need and gave me options. She also showed me her Trek Speed Concept which I am trying to track down in my size after seeing how light and sleek the model was. Will definitely be back and highly recommend to others.
Friendly environment and knowledgeable staff
the staff was really helpful and the prices where very reasonable. good variety
Very friendly. Very helpful. Very knowledgeable. Only place I go.
Great bikes and attentive service!!!
That service manager First name removed has some nice hair that he shouldn’t cut. Great employees and even better service. Absolutely the G.O.A.T.’s of Huntsville bike shops by a fair margin
so wonderful! fixed my broken chain and tightened up the rest of my bike to make sure i was safe. 12/10!
Knowledgeable and helpful
New hip pack was 100% exactly what I needed for the enduro today (used a dart, bacon strips, and CO2 cartridge I was carrying in it to help out some of the kiddos we rode with). & can't wait to play with a half shell helmet that actually fits my head again - thanks to Nick for being onsite yesterday during our RCV team meeting to make a sale despite it being after hours!