based on 1879 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michelle is very friendly and knowledgeable about the bikes, but she also took the time to listen to what I was looking for in a bike. They also have an outstanding service area, and Tom is really good about setting up the bikes for trouble free performance. I would highly recommend them!
Great service and good employees.
Good products and services
Bennett is awesome
Salesman was very patient and answered all my questions about the kids bikes.
Helpful staff, good maintenance crew.
Great service and knowledge.
Both excellent.
Folks were friendly, competent, and helpful
great staff with a great attitude
Have received excellent service, both sales and maintenance, every time we have visited the store. We highly recommend Bicycle Cove.
Friendly and knowledgeable and love the dogs!!!
Everyone I dealt with at Bicycle Cove Madison was kind and helpful. They had an incredible collection of bikes and accessories. They were all knowledgeable and informative. Great service all around.
You have Trek bikes and great customer service.
The employees are always helpful even though I often have no clue how to explain my question/problem. Everything is solved the time around. It is obvious they care.
I really like that the people in the store and those thst I spoke to were very knowledgeable about bikes. I had a nice discussion about recommended tire pressure and Schrader valves
Very knowledgeable on their products. Friendly staff.
Name removed
Selection and service dept.
Great amount of instock items, the tech was very helpful and repaired my tire while I waited. Great customer service, I’ll be back for sure. Thanks
Tom was great and worked to get me back out on my bike. The sales associates for friendly and knowledgeable.
Timely service done right the first time. Very pleased that special orders aren't a problem and super happy to have doggos to greet me when I come in!
Knowledgeable and friendly staff. No pressure to make a purchase There is a great in-stock selection and I walked out with the exact bike I wanted. Great overall purchase experience and I highly recommend them.
Knowledgeable and courteous
Extremely knowledgeable and helpful.
Service was very good - communication excellent.
Easy to talk with, knowledgeable about the bikes and accessories, friendly!
Best bike shop in town. Their mechanic Tom is fantastic
Friendly service, fast, knowledgeable
Brought my bike in for some adjustments and everything was taken care of very quickly and the bill wasn't bad either .staff was very courteous as well.
Very helpful, professional and fast(