based on 1767 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We like the after sales service offered with the purchase. Of course, we haven't gotten to that point of using it, but the friendly service gives us hope it will be there along the way.
We were promised phone calls on updates as we waited for our bikes. The folks delivered on that. This tells us they are committed to servicing the customer.
We are waiting on the delivery of our second ebike. Hope it makes the trip to the store soon.
The staff is awesome! Very cooperative and flexible. Great customer service! A+++
Amazing service!
Very helpful staff both times we visited.
Very friendly and fabulous service!
Kind customer service is very helpful.
Great service and food prices
helpful service
Staff is very knowledgeable and friendly. Very good product selection and availability.
Pleasant service after some initial confusion about whether I authorized the service or not
Solid products and great friendly service!
Everyone very helpful
Great service and knowledgeable staff.
Friendly and not arrogant.
Excellent customer service!
The staff, especially Kathryn, was very helpful in assisting us with shipping a bike.
Excellent customer service, great turnaround time.
Friendly staff, exceptionally knowledgeable and highly technically competent staff- phenomenal service, highly recommend, best bike shop in Huntsville!
Very competent staff who are both friendly and caring.
As always, it is good to work with a local company that does a very good job helping me every time I come in the store!
Thanks for your help Saturday!
Great service and friendly staff.
Friendly and high quality
Good selection and the associate that helped me was very helpful and courteous.
Great customer service and education
Chris is AMAZING! His knowledge, desire to help and his total “care” factor is to be emulated.
Very intelligent and educated staff there. Got a lot of help placing orders.
Great customer service, and good products
Good customer service, keeping the customer informed re: status of an order.
The information given on E-Bikes was generous. We were there almost 30 minutes and fun the discussion or was plain we were not buying a bike that day. Yet and still we were treated with kindness, generosity, and respect by answering our questions.
And the young lady who was cashier was very kind and generous with her knowledge of bikes as well.
I will definitely remember when it's time to make a bicycle purchase
First name removed