based on 1657 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome customer service. Staff is always friendly and helpful.
My Sales Associate was very friendly, courteous, and knowledgeable.
Excellent work and advice. Friendly. Responsive.
Staff is always extremely friendly, helpful, and knowledgeable. They also always do their best to do the job quickly.
Quick and courteous service.
Very friendly and knowledgeable sales and maintenance staff. Great Trek bikes with lots of innovative features.
great, professional service
I'm not a "professional cyclist". I'm just a dad that likes to ride with my family, but Bicycle Cove employees have treated me like I'm their best customer. I've never purchased a Bicycle from their store, yet they provide good service just the same. I've never had to guess. They tell me everything up front. If/when I need or want a new Bicycle I'd purchase it from this store. On my first visit to the store I received answers to my questions that saved me money. They could have just sold me something off the shelf, but instead they gave me free info. I appreciate a buisness that wants a long term customer and not just a one time purchase. I'll keep coming back.
The new electric townie we purchased has opened a new world for me! I have a knee impairment and arthritis and the subtle boost I get from the electric motor has opened the world of bicycling back up to me and I am having a blast. Thanks to the Madison staff !
Personal service. It is obvious they know what they are talking about.
Great location, customer service and friendly staff.
The staff is very knowledgeable about the products and also very kind
Like the store organization and staff
Great customer service!
Great people and fast friendly service!
The employees were super helpful when I went to purchase My bike. They answered all my questions and helped me with everything I needed. 10/10 I highly recommend this place.
The people
Excellent product selection and the staff is amazing. Zeb was super helpful!
Very friendly!
Had what I needed. Friendly service
The gentleman was very helpful in fixing my bike and took the time to explain how to correct the problem in the future.
You all have the nicest and most competent staff. I appreciate the individual attention and how well you all respond to me as a customer.
The sweet doggie love is just a great cherry on top!
excellent work & service
I am always approached and helped by an employee when I come in. Any questions I have about items are answered with knowledge and speed. Best shop in town!!
Thanks for assembling my new bike so I could ride it this weekend. I know y’all were short on staff, but you made the effort to get it done. I really appreciate it!
The best shop around! Great staff, great products and great service!
Thorough, thoughtful response.
Solution options.
The dog kept bothering my kids.
I was not informed that the rear tire they were replacing would not match the front tire. I would’ve liked to have been informed about this beforehand in order to tell them to find the same tire (or I could just order it myself), as they’re completely different tires now and I would have preferred to have the tires remain matched.
Stay open a tad longer? It's tough to get to the shop by 5PM.
That said, you guys are great.