Customer Testimonials
All the team are great however Jackson and Jayden stand out. Great guys with a bunch of knowledge and invested in the customer’s satisfaction. Totally thrilled.
Cliff and Travis are truly exceptional and experienced. Gave detailed explanations on the products and catered precisely for customer's satisfaction. Thank you.
Kind, fast and effective
Staff second to none
Once again we had fantastic service from the team at Trek Knox. My bike had a tight shifter and the team identified the issue as a slightly bent hanger and rectified the issue and there was no charge.
Always have received the best service from Sarah and the techs. Thanks so much.
Good quality products and very good service
Highly competent sales and service team. Willing to assist with any issue and ensure customer satisfaction.
Tris is amazing
The staff, products, everything!
Quality and appearance of products. Friendly and helpful staff
Great knowledge and services.
Good service from my first call, kept informed, bike ready on time.
Staff helpful
My Trek Domane is great and the service I received from Trek is fast, efficient and very helpful.
Ray at Trek Osborne Park is really good.
Quality bikes and very helpful sales staff
Consistent and reliable as always
Great service and friendly staff.
The people understand rider's specific need really well, and usually have the right bike for them, plus provide the right guidance to help choose the right thing.
The staff are knowledgeable and very accommodating.
No problem is too big or small. They will go out of their way to help you resolve any issues that you may be experiencing.
The services and prices are reasonably priced, and a discount structure exists for loyal customers.
The lads at Trek (Clarence St) are always approachable and lovely. Happy to answer any questions even if they know you can't afford the bikes (my 10yr old was very intrigued by the price of the bikes! We got a trek lidl water for his bike instead). Never condescending and clearly are bike lovers!
Duncan listened to what sort of riding I wanted to do and recommended a bike for me. He let me test ride another bike I was considering but his knowledge and expertise was soon evident as the bike he recommended was the one for me. He wasn’t pushy to sell me more but helped me get the gear I needed. I’m already planning and saving for the next stuff I’m going to buy from him and the team.
Excellent customer service and product advice
quick, friendly service when returning a faulty product. No hesitation in replacing product
Great bike. Great service.
Friendly, knowledgeable and helpful staff member Georgia made the process of buying a new bike an absolute delight.
Friendly and knowledgeable staff, great experience!
The service there was good and let you have a quick test in on the bike I bought, they gave me free service on the bike as checking up on it again to see if it had any problems
Super helpful staff, they assisted with finding me the bike I wanted and were very flexible in pick up arrangements, holding onto it for months until I was back in the country. Then when I had a warranty issue they were once again very easy to deal with. Great service.
Friendly experienced service was enjoyed by me.
great service from ALI and the team
Always the best customer service from a really helpful and knowledgeable team