Customer Testimonials
Customer service always on point. Never too expensive. Highly recommend!
Great range and incredible service, didn't pressure to buy any particular model or price bracket, and took all requirements into consideration.
Have ended up with an amazing bike, feels more like a package, ordered in and then tested and fitted perfectly the day of collection.
Friend & very helpful customer service.
Excellent product range.
Excellent spare parts range and quick turn around with servicing & repairs.
We walked into the Knox store, in a whim, just to have a look. We told the sales guy Chris that “we were not buying today, just having a look and making a shopping list for next December.”
A detailed conversation later, my husband rolled out of there with some new wheels, feeling like a million bucks and excited to hit the trails. After our first ride that afternoon, he couldn’t be happier with his purchase. We have a few questions that have come up. If YouTube fails, we feel comfortable to call back the Knox store. The service was great.
I have owned Trek bikes for approximately 10 years now and they haven't disappointed me both in mountain and road cycling. Trek Majura have been 10/10 in their customer service to me in the limited experience I have with them both getting my old bike serviced and purchasing a new one.
The staff were really helpful.
Was telling other Trek owners the other day that they should go to Trek Fysh where Sandor and the boys are great mechanics, and will fix problems with your bikes that other bike shops haven’t been able to fix. This last Saturday, I struggled to fix a flat tyre for a morning bike ride - it just wouldn’t take air above abt 40 psi, and decided instead to get two new tyres fitted - they’re were pretty worn, definitely in the last 20% of wear left in them. Trundled out to Trek Fysh, at arnd 11.00am, Levi asked if I planned to ride tomorrow, I said I’d hope to, and he said he’d get the new tyres fitted that day, The text in fact came through at 12.15pm that my wheels with new tyres were ready for collection. 👍👍👍
No only value and quality but Trek create bikes with personality! You’re just not buying a bike but a piece of happiness an investment in your well being
Great friendly service. Knowledgeable.
Fantastic service from Jo, she took the time to find out what I needed and discuss sizing without pushing the sale. A new Madone is on top of my list for my next bike due primarily to her assistance.
The customer experience is excellent. Thank you Lachlan and Team!
Always a great service at Trek, love going back there to grab a new bike or an accessory! Thanks so much guys for running a great service.
Staff have been very knowledgable and helpful every time i have been in store
I purchased my bikes and accessories from Trek & have never had an issue. The staff are always very friendly, knowledgeable and provide excellent service. Ken at Bennetts Green store helped me out yesterday and I can’t recommend him and the staff enough. I refer all my family and friends to Trek Bennetts Green.
Really nice team, very communicative and helpful yet not overbearing. Will definitely be back
Quality products with friendly and informed service. Impressed.
Great customer service
Wide range, friendly staff, great service
My bike feels fabulous after the service and replacement parts. The guys managed to juggle other service bookings to fit mine in at no notice, for which I am very grateful. Thank you!
Great staff and service
Super responsive staff who received and built my bike faster than expected. They helped me set everything up to transition seamlessly from my old bike.
Great range and customer service
Friendly capable staff
clear layout staff knows their products
Great service and friendly staff
Great friendly service from the team.
Product is good, but it is the people that really make the difference.....always professional, always polite and always ready to help.
Friendly
Knowledgeable
Helpful
Great customer service, professional & prompt
Excellent customer service