Customer Testimonials
I received great service when I took my bike in for a service. Even though I didn't go ahead with the service they assessed the bike and gave me great feedback.
Quality
Great service.
You guys are the best ever!
Informative and personal service.
The friendky and talented team headed by kevin
always helpful staff with professional advice and assistance, particularly when it comes to servicing.
Staff were very helpful and knowledgeable.
Good customer service, and clear communication.
Professionalism of staff.
Staff at Majura Park are great, always go above and beyond to help
Nice place, friendly staff,wide choice of product.
I’ve always had a great experience with the staff here, whether I’m purchasing a bike or getting one serviced. The team is consistently helpful, friendly, and professional. Keep up the good work.
Great product, great service.
Excellent bikes. The customer service from the team at Trek North Lakes was superb, especially Tom.
Customer service from the guy that served me was fantastic, it was such a positive experience visiting your store for the first time today because of him.
Products are great. Services are greater, staff are very accommodating.
Friendly, helpful and Knowledgeable staff
Trek makes great bikes and the service I received at the Phillip Trek shop was excellent.
Friendly and supportive staff.
Great follow through on bike service
Amazing customer service
I continue to be amazed by how good the service is at these stores. Just friendly people that actually want to be there offering amazing advice
Simple, easy process and great communication.
Your service is extremely fair & honest, on 2 occasions l was booked in for a level 2 service & both times was called to be informed that the bike does not need a level 2 service & a level 1 would be more than adequate to cover what is needed.
Adrian from Trek Carindale was incredibly helpful during the process of buying my first brand new bike. Great communication whilst awaiting delivery and super knowledgeable when going through the bike fit and necessary components I might need.
As always the Trek team across the three Canberra stores have provided great service. I wanted my bike serviced before an event, the Philip store couldn’t fit me in beforehand, and they suggested that I contact the Fyshwick store. They were able to oblige thankfully. I was given a ball park figure as to the cost & what would be done. As always prompt, helpful & friendly service.
The Alliant 7 is an excellent bike, and the staff were super helpful in doing a layby while I got the money from i surance.
Very friendly staff with expertise and great products, including accessories and price matching.
The team at Trek Northlakes are very friendly and helpful. Communication is great and exceptionally good service.