Customer Testimonials
You helped me out
My problem was simple and would not have taken long to fix, but regardless, you expressed the desire to engage and help. That is a good feeling for a customer
I felt listened to and welcomed by the staff
I will come back to purchase and for service requirements
Quality bikes and exceptional service from Tom at Hoppers Crossing. Highly recommended.
Very helpful staff.
Fantastic bike with amazing customer service from King. We needed a bike while travelling and called in to hoppers crossing with our caravan…King knew exactly what our 11 year old would need and one very happy boy riding with a new love of riding!
Emily was amazing .. professional, knowledgeable and over delivered on her promises.
Fast turnaround, good service, ability to drop in, good prices.
Good brand and great customer service.
Always received with a friendly and helpful welcome. Great products and very competent service.
The advice and service was excellent
My new bike is awesome - super comfortable and fun to ride. Kevin's assistance was fantastic, too. He set up my bike well and was very helpful. Merci, Kevin!
Friendly and helpful team!
Great service was able to drop my bike off for an installation of rear bike rack just purchased with same day service
Quality - Love my 2024 Checkpoint
Top quality products and excellent knowledgeable service
Very good quality bikes and very friendly staff. Although they don't know my name, whenever I walk in I feel like I'm Norm walking into Cheers. Everyone says hello and asks how I've been. Great people who are passionate and knowledgable about Trek products, but cycling as well. They also really know the community so being new to Canberra, the staff are a great resource to get to know what is available in the community etc...
The follow up and communication was as advised it would be. Friendly and helpful.
Went into the trek store looking for my first ride bike the guy was so helpful didn’t make me feel silly and answered all my questions and helped me find a bike suitable for my budget, came back two days later to purchase the bike and was served by another guy who was just as great and made me feel so comfortable and was incredibly knowledgeable.
Excellent staff - Nathan was fantastic and offered great insights and assistance- highly valuable!
Needed a new rear wheel for my Trek bike and the guys got it sorted very quickly. New to the area and will certainly be an ongoing customer based on my experience.
Guys in the store go above and beyond. Their knowledge and service is 10/10.
Always been a fan of the quality and engineering of Trek’s products
The team at Trek Burleigh go above and beyond. Nothing is too hard and they always find a solution.
John is one of the best - extremely knowledgeable
Friendly staff with great attitude and advice
Service team went beyond expectations to ensure my gears were operating well including a firmware update even though I had only booked it in for a front brake service (with no extra labour charge). Thank you!
Friendly customer service. Bike serviced on time and great work.
Quick service great prices very knowledgeable staff well be back
Lewis did a great job organising the delivery of my shoes from another store and was generally very helpful!
Great service, friendly and helpful
Staff were helpful and friendly