Customer Testimonials
Staff are always friendly and helpful
They were superb, from Kerstin to Jake at the workshop.
10/10
Great service friendly staff
Lot's of stock. Helpful staff
Enthusiastic help, genuine interest, and high level of technical expertise
Service was great, staff understood the products and were easy to deal with.
Friendly and helpful service and staff with good mechanical knowledge. Also, to feel that charges are not 'over the top'.
I feel that the products are excellent value and I have been quite impressed with Trek!
I called for a part in a Sunday and didn’t purchase till Tuesday. The person in the phone easily found the part which I had been struggling to find and took the payment effortlessly. Excellent service
We needed a quick fix and you provided that, easily and for a great rate.
Friendly and professional staff and service.
Great range of products.
Good location.
Always friendly and helpful. You cant go wrong at this place. Beginner or experienced rider you will enjoy your time here.
First name removed.
Costumer service is good
The service from the team is always amazing!! Friendly, knowledgeable and they genuinely care about helping you and giving you the best experience.
Quality and friendly service.
Thanks team!!
The tree an did well to squeeze me in, great communication and excellent customer service
Chris is awesome. Helped us to choose the right bike. Excellent customer service
Called, very helpful. Bike pickup was easy
Friendly and helpful staff with a good selection of bikes and products.
Shop is bright and spacious and well laid out.
Staff are all very friendly and helpful.
Staff across multiple stores are always enthusiastic and helpful answering questions. Together we found the perfect bike for my needs - which resulted in my whole family getting fitted out for bikes too!
Very informative staff that were able to let me know more about a bike. Quick service to get me back out there
nice looking, good quality bikes. well segmented lineup from more affordable to more premium. competent staff.
The team are super friendly and knowledgeable on all products they carry.
Good are terrific and they alway exceed my expectations.
Your bikes are amazing really fun to tide
It was very easy to get what I wanted. I liked that I could see the stock levels of my local store online. The Whitfords store also called me and asked me when I would like to have the bike built by. They called me as well to confirm that it was ready to be picked up. Overall just great communication.
Always excellent customer service.
Duncan was great, he gave us the information we needed, encouraged us to take the time to properly test ride the bikes, was happy for us to come back and test ride them again.
The bikes were ready when he said they would be,
The bikes themselves are fantastic, I can't fault them and we got them dirty on some singletrack straight away - we're looking forward to many thousands of km's of smiles.
Duncan set them up for us, taking the time that it needed and they are spot on.
The manager at the Burleigh Heads Trek Shop was very understanding about my situation, spending time to sort me out. Fantastic customer service.
Great service from friendly helpful staff.