Customer Testimonials
Norbert (aka Frenchie) had my test bike set and ready to go before I arrived. He took a lot of trouble to ensure it was set up correctly,and then allowed me to test ride 2 different bikes.
This is exactly what I want from a local bike shop when buying a new bike.
Some bike shops are quite reluctant and/or do not have good stock to allow a test ride.
I went on to buy one of the bikes I tested. Great work Trek!!
Great bikes, outstanding service
Edris could sell a ketchup sandwich to a woman in white gloves
Friendly, helpful and extremely quick service
The team at Trek Essendon was fantastic — excellent customer service, clear communication, and top-notch workmanship. Ruben did an outstanding job getting my bike serviced and ready for the season. Highly recommended! - Cheers, First name removed
Good attractive product layout and lighting, plenty of space, helpful advice from sales rep.
Staff are excellent
Quality. Value. Friendly staff.
Team is friendly, service is fast and efficient. And ability to meet customers needs is great.
Easy and friendly
Quality and absolute friendly service. You guys were so helpful. I phoned the previous day and the gentleman remembering who I was and what I came in to purchase. I am new to road cycling but happy to recommend your services.very friendly. Immaculate clean shop . Thankyou for your help
First name removed .
Guys in the repair shop were knowledgeable and helpful, they even gave my 4 year old a free bell they had spare from an old bike.
Although it meant probably nothing to the business as a gesture, giving me a free bell that was likely to get thrown out , meant the world to my son.
Which makes parents happy to see a kid happy.
The store assistants in Richmond were so helpful. They made me feel really at ease and for someone that’s just got into cycling no question felt too silly.
The products and services have been very good for the 12 years I have been associated.
service is always good, friendly and helpful.
Products really good.
Quality
Fantastic customer service and I always get bikes back from service in excellent condition from their experienced mechanics.
Great producrs but most of all the staff are super helpful and friendly. Can’t do enough for you!
Service was fairly quick
Staff are knowledgeable (Y)
excellent customer service, layout of shop, choice of product, easy to deal with
Beautiful peoducts and pleasant service
Friendly and helpful.
Good knowledge of products. Friendly and informative service.
Friendly staff, efficient service
Great products and atmosphere.
Excellent service and would highly recommend.
Customer service is 10/10
Matt is always awesome. He knows a lot about bikes and I've already bought 3 bikes from that shop and will buy another soon.
Just needed a tube and tyre replacement, however the staff member that served me was really lovely and helpful. A credit to your team!
Very friendly and helpful staff