Customer Testimonials
Jackson was extremely friendly and helpful. Couldn’t have asked for better customer service. Ta Jackson!
Great service
Great friendly and fast service. Staff were great.
Build quality. Service experience. Friendly staff.
Good product, great people and easy to deal with
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Great quality, good range and friendly, knowledgeable staff
Staff very knowledgeable and helpful. Also very friendly.
excellent pricing and staff
the team were fantastic as always - very helpful, understanding and great service.
Efficient and friendly service.
Absolutely everything
Very friendly Team!
Awesome service
The products are good but the service from Trek Shop Rouse Hill is the best I have seen in 30 years of riding bikes.
The personal service from the the staff and Nathan especially was lovely to have, very personable and knowledgeable 🙏🙏
Staff searched across the network of stores to find a part that had been discontinued. They notified me when it arrived in store and the whole transaction in store was painless. Staff offered advice on how to fit the part and were in a great mood which made the experience enjoyable.
Amazing service, took my daughters bike they washed and tightened everything. So good
Great bikes, great clothing
Always excellent after sales service.
Great team.
Great supportful staff- friendly and knowledgable and happy to help
Knowledgeable and enthusiastic staff
Great service!
Love my 2021 rail. Always helpful and friendly staff who make me feel part of the Trek family
Prompt & efficient service, had parts in stock
Expert knowledge, friendly and helpful
Helpful and knowledgeable
Efficient, helpful, friendly service.
The service department was super responsive to my emergency chain snap that stranded me. Andrew was able to shuffle a few jobs and had me back on the road in an hour.
really appreciated the flexibility that he showed despite having other work being carried out at the same time.
I'll be back to get my bike looked after when the need arises.
Very customer friendly , knowledgeable and helpful