Customer Testimonials
Very informative staff that were able to let me know more about a bike. Quick service to get me back out there
nice looking, good quality bikes. well segmented lineup from more affordable to more premium. competent staff.
The team are super friendly and knowledgeable on all products they carry.
Good are terrific and they alway exceed my expectations.
Your bikes are amazing really fun to tide
It was very easy to get what I wanted. I liked that I could see the stock levels of my local store online. The Whitfords store also called me and asked me when I would like to have the bike built by. They called me as well to confirm that it was ready to be picked up. Overall just great communication.
Always excellent customer service.
Duncan was great, he gave us the information we needed, encouraged us to take the time to properly test ride the bikes, was happy for us to come back and test ride them again.
The bikes were ready when he said they would be,
The bikes themselves are fantastic, I can't fault them and we got them dirty on some singletrack straight away - we're looking forward to many thousands of km's of smiles.
Duncan set them up for us, taking the time that it needed and they are spot on.
The manager at the Burleigh Heads Trek Shop was very understanding about my situation, spending time to sort me out. Fantastic customer service.
The quality and uniqueness of the products. staff offer the best service, advising customer on the products.
Great service and the bike is next level.
Excellent service and support by Nick. Thanks
Customer service! Was it Brett? What an absolute legend. Went above and beyond. All future bike purchases will be at the Trek Burleigh store!
Helpful with advice on how to operate the bike and making tailored adjustments for a more comfortable ride.
Enthusiastic and knowledgeable staff
Even though I don’t have a Trek bike I did have excellent service from Pakenham and Knox for some clothing and tyres
I liked that there were products specific to the Melbourne store.
another great visit to the Sydney trek store. Left happy with what I needed and great service. Thank you.
Great service on my bike with helpful friendly staff. I highly recommend Trek bikes Osborne Park
Great store layout, very inviting as you enter. Kudos.
Friendly helpful staff who made us feel welcome without being overbearing
Great experience
Staff very friendly and very knowledgeable
The detailed explanation and investigation into the right bike first then the servicing of our bikes have been fantastic. I have had both the Trek and also a Norco services at Trek and both bikes work fantastically. Couldn't be happier with the service..
Great customer service
My Son has been obsessed with getting a Marlin, we went to Carindale store to check them out, get him sized. We spoke with Adrian who was super helpful and very patient with my son, great customer service.
Excellent products and services!
Good range of products and fantastic, friendly, knowledgeable staff happy to answer any questions we have.
Had the parts i wanted
Alexander at trek hopper crossing assistance and knowledge helped out choose the perfect bike for our grandson
Friendly, knowledgeable staff (both at Penrith where I bought the bike and Turramurra where I asked most of the questions) who listen to what you are asking and answer or go and get an answer. Very little "upgrade" pressure, more recommending a better option. Helpful and tidy when packing up all the bits and pieces that were worked on. I only picked up the bike yesterday but after one ride I'm very happy with the Domane+ AL5 electric.
Stephen was very funny and helpful.
Staff across multiple stores are always enthusiastic and helpful answering questions. Together we found the perfect bike for my needs - which resulted in my whole family getting fitted out for bikes too!