Customer Testimonials
Great quality bikes and equipment, but over and above that the team that works at the store are personable and caring — always happy to help. (Pakenham Trek Store)
Alfie and team always technical and friendly. Trust their work and advice.
THE TEAM IN THE SERVICE DEPARTMENT ARE KNOWAGEABLE AND WILLIG TO GO THE EXTRA MILE TO KEEP ME COMING BACK.
THE SALES TEAM ARE ALSO VERY ACCOMODATING BUT NEED TO BE GIVEN EXTRA POWERS TO PRICE MATCH COMPETITORS PRICES FOR NEW UNITS.
DEFINATELY WILL BE A RETURNING CUSTOMER.
Super happy with the first maintenance service 10/10
The service is very good with whoever I have encountered knowing their products and it has always been very helpful with no pressure to purchase.
Brendan was very knowledgeable and helpful. Most importantly he wasn’t pushy and gave me options. Excellent service
Very quick turn around time and work my bike running smoothly
Informative and honest service
Trek Majura park staff is very co-operative and supportive. The team fixed my bicycle in a very short time without any prior appointment on Sunday. Really impressed and appreciate their support in this regard.
Friendly and helpful staff always greeted with a smile and going out of their way to help. Thank you!!
Fantastic selection of bikes and accessories!! Wonderful customer service!! Bravo!!
The whole purchasing experience was excellent. Tom and Nathan were both great. The initial visit with Tom in particular was a highlight. He went above and beyond with the test ride ensuring the bike was setup extremely well, even adjusting the shock and fork pressures, after the first test ride to ensure it was getting closer to the ideal initial setup. The bike is amazing and I can't wait to get it out on the trails and properly get to know it properly. 🤘😎🚵♂️
I was completely overwhelmed by the helpful staff at Trek Bicycles, Hoppers Crossing. I went for help on fixing my learned sons mistake on putting back together the back wheel, which was removed by my son to fix a puncture. They offered to do a whole service on my bike while fixing the problem while I waited. I bought a spare tube, and when I offered payment for their work and tube, they automatically gave me a membership discount on the tube and the fixing and service for free. Being an ex-businessman myself l humbly accepted their kindness as they showed me that kindness, respect and loyalty still exists. I highly recommend the services of this business to everyone who needs anew bike or just a service and repair. Many thanks for putting a big smile on my son's face when I returned home withe problem resolved. cheers guys l know you will be successful.
Dan was very knowledgeable and helpful with my situation, he didn't pressure me, sold me everything I needed without the sell pressure, i will definitely be back to deal with Dan
Friendly, knowledgeable staff - great customer service who take care of the customer for needs both now and into the future.
Fantastic service
Scott at Carnegie Trek is fantastic to deal with.. My Wife and I just purchased our 3rd Trek and service with the guys as well.. wonderful customer service from Scott and the team
Team member was great. Store was excellent.
We had incredible service at Trek Knox. Highly recommend the staff there.
Love Trek as a bike brand, and the Turramurra team was friendly and happy to answer all my questions as my bike was in for a substantial service and replacement of parts. Will be coming back for my future bike needs here
Top quality products and services.
All staff are very knowledgeable and helpful.
Friendly and professional staff. Great guys to deal with. Old school retail service. It’s great to know it still exists.
Quality, opportunity to test and return if not satisfied, many options available
Friendly, professional service. The staff are knowledgeable and helpful.
The most helpful staff, felt like they went above and beyond to assist with my bike purchase, it’s the kind of service you get very often anyway more! Highly recommend this store for your next bike purchase
Jackson who works as the mechanic and stand in manager is fabulous.
He listens, provides advice and does great mechanical work.
His friendly and professional approach is first rate…I highly recommend him.
Wow! Such great service in both the Fyshwick and Majura shops.
They knew exactly how to find the products I was looking for, no judgement or pressure. I found everything I was looking for, am very impressed.
Very friendly and approchable staff who come up to you straightaway upon entry into a shop.
Customer service at TREK differentiates itself from nearby rival competitors in Carnegie.
The team at Trek Carnegie were so very helpful with fixing my sons bike. They rang me before completing major works to break down costings and ultimately let me make the decision to proceed. Everyone I have dealt with in the store has been extremely helpful.