Customer Testimonials
I walked in with the thought of buying a bike and walked out with one.
I was met with a smile and a friendly conversation about my plans. Victoria (sales person) was helpful in my decision, and followed up with a ride around the block and two bikes that I was choosing from.
Any technical questions were answered by the bloke that built the bikes in store.
No pressure to buy, just an easy process from “looking” to handing over my money. Would I shop there again? Absolutely!
Quality bikes and after sales service
The staff had great knowledge of the products and went the extra mile to ensure we were able to leave with the bike my sone wanted, assembling one even though it was late in the day.
I love my Trek bike which I have had for a few years now. The staff at the Turramurra shop, especially Tatiana, are always so nice to me: they greet me if I see them in the street, fix minor bike problems for free and are generally super-helpful and generally pleasant!
The trek QV team are always friendly and very helpful when I have questions in store.
Excellent products meeting al cyclists' requirements complimented with excellent professional customer service
Great friendly customer serivce
Very friendly service and I got exactly what I want so I'm happy.
The staff is extremely friendly and helpful and go the extra mile.
Adam was amazing and sorted my problem out in no time.
Great shop!!
I picked up my new fuel ex5 gen7 on the 15/11/25 and was assisted by Emily. She was great very helpful and knowledgeable giving me discounts on the bike and accessories. Would highly recommend buying from trek bikes Kawana.
Great service and friendly staff
Needed urgent help after a valve broke on me. Helped me immediately and was back on the road in 20 minutes. Excellent service!
Hi Trek Windsor,
Thanks for the 10/10 service for the Top Fuel. Genuinely impressed with the delivery and pick up from the bike wrapper and the bike itself is phenomenal.
Cheers!
The service and knowledge of your salesperson was amazing.
Prompt and friendly service
Quick turnaround on service and repairs. Service rep very helpful.
Friendly service
Love everything about trek
The friendly and helpful staff and a vast selection of bikes and equipment
Fantastic customer service, friendly staff
Good quality and friendly service
Sales staff was very helpful and provided lots of information
Sales staff always helpful and friendly. Quality products and a convenient location.
The team at Trek Carnegie are terrific, they are knowledgeable, and helpful even though extremely busy. I appreciate the customer service shown to me each visit. Thank you very much.
Helpful, responsive, appropriate advice
Excellent and immediate service was provided to repair my daughter's and grandchildren's bicycles.
Store manager is great. Super helpful and friendly.
Very knowledgeable, friendly experience. Very happy
Best bike brand, is nice and convenient to have a shop just in the heart of Melbourne.
friendly, quick and a reasonable price.