Customer Testimonials
Quality - Love my 2024 Checkpoint
Top quality products and excellent knowledgeable service
Very good quality bikes and very friendly staff. Although they don't know my name, whenever I walk in I feel like I'm Norm walking into Cheers. Everyone says hello and asks how I've been. Great people who are passionate and knowledgable about Trek products, but cycling as well. They also really know the community so being new to Canberra, the staff are a great resource to get to know what is available in the community etc...
The follow up and communication was as advised it would be. Friendly and helpful.
Went into the trek store looking for my first ride bike the guy was so helpful didn’t make me feel silly and answered all my questions and helped me find a bike suitable for my budget, came back two days later to purchase the bike and was served by another guy who was just as great and made me feel so comfortable and was incredibly knowledgeable.
Excellent staff - Nathan was fantastic and offered great insights and assistance- highly valuable!
Needed a new rear wheel for my Trek bike and the guys got it sorted very quickly. New to the area and will certainly be an ongoing customer based on my experience.
Guys in the store go above and beyond. Their knowledge and service is 10/10.
Always been a fan of the quality and engineering of Trek’s products
The team at Trek Burleigh go above and beyond. Nothing is too hard and they always find a solution.
John is one of the best - extremely knowledgeable
Friendly staff with great attitude and advice
Service team went beyond expectations to ensure my gears were operating well including a firmware update even though I had only booked it in for a front brake service (with no extra labour charge). Thank you!
Friendly customer service. Bike serviced on time and great work.
Quick service great prices very knowledgeable staff well be back
Lewis did a great job organising the delivery of my shoes from another store and was generally very helpful!
Great service, friendly and helpful
Chris was very helpful getting me back on the road in no time. The store layout is bright and products are easy to see. I would recommend Knox Trek to all, friendly and obliging staff members.
The new airloom RSL saddle is excellent and has been a really worthwhile upgrade to my Emonda - thank you team!
i have never had any issues with Trek products, also availability, as trek rouse hil is close to my home.
Scott is extremely helpful and listens to all your queries.
Trek products are good and I have bought several bikes and been happy with all of them.
They let me in and served me even though I rocked up a couple of minutes after closing time. Really appreciate the great service
Great service and timing.
Friendly, knowledgeable staff
Good support. Talked through options clearly and made a recommendation
Yes. Staffs are all friendly and accessible
Emily gave excellent service. She knew about bikes and offered much needed advice. Such a lovely & knowledgeable young lady 🙌 Awesome!!
Products i find are similar in alot of ways, its the service advice and knowledge that the TREK team at Bennett's Green provide that stands that particular store apart from the rest.
Alway great service from friendly staff
Great service was able to drop my bike off for an installation of rear bike rack just purchased with same day service