Customer Testimonials
Bike is great, however, what really stands out it their staff. Knowledgeable, genuine and caring. Thanks team.
The service from Scott/Ruby has been exemplary. They attend to you right away and spend the time explaining the basics and even the finer points of riding a bike. Perfect for those who have never cycled ever before. If you don’t know your size or even if you I would still recommend heading down to Trek Carnegie as they will thoroughly pick the perfect fit for you.
The team went above and beyond and I’m grateful-thanks again!
Trek bikes have and are still top end products and Mat and the team at Joondalup give A1 service
Very helpful as usual, wouldn’t go anywhere else for my bike stuff
Guy was very patient and knowledgeable. I was able to purchase everything I needed. Would definitely go back
Staff are friendly, helpful and professional. Very welcoming to everyone, new or old.
Very knowledgeable and quick service!
What a wonderful experience from start to finish. My son had researched the bike he was after and had been saving for several years (he’s 14). I reserved it online, Andrew phoned and confirmed it was ready within a matter of hours and we went to see the bike and pay. Karen was super helpful and confirmed that my son indeed needed the next size up, there was so much warmth, knowledge and kindness. We had arranged for a friend to pick up as she has the larger car and the team were lovely to her too. My son likened it to buying a car. He got to test the feel and ask questions… so awesome. The after service follow up was also wonderful. We felt so welcome and looked after. Stellar job, team! Setting the standards exceptionally high. Thank you!
Quick and easy service
good solution to carback problem
Great knowledge and service
Attentive service from knowledgeable staff
Actually I like both. When I first rode the bike it felt effortless to keep motion. Everything about it was perfect, easy and a pleasure. After my first ride I’m excited to go out on it again.
The guys and girls at Essendon Trek were so helpful in explaining and answering all my questions. Iman helped me choose the right bike for my specific needs, then after my purchase they all explained the benefits and extras regarding after sales service I’m entitled to that I wasn’t aware of.
Overall, I have recommended your staff and bike to my family and friends already.
Service in store at Hoppers crossing! The gentlemen stayed back so that I could make my purchase as I had been missing the closing hours repeatedly and when I called to see if they would still be open on my way in one evening, the gentlemen advised me he would wait for me and stay open for me.
Well-laid-out store, always friendly staff
Just a pleasure to deal with good people who follow up loose ends and believe in customer service.
the staff are very friendly and helpful
I have been riding my commuter bicycle into town for over ten years. Trek Cycles have an excellent service desk. Best in Sydney.
Great service from friendly people. Great range of products
Service was great! Sale Representatives were informative and friendly.
They gave the exp and gave me great knowledge
How to care for my bike
Thanks Dan and team
Super easy to deal with and amazing service!
Customer service is fantastic
Best of the best team in area.. who understands your need and customised as much possible... Very reliable bikes as well.. we got 4th in family.... and total around 12th in friends...
Quality bikes and friendly, knowledgeable staff
The folks promptly addressed our request for a complimentary service of our new MTBs
The two shop staff were super warm and friendly
Recently had my Trek Madone serviced at Trek Richmond and was impressed with the bike service and the mechanic even explained the issues with my bike.
Very friendly and knowledgeable person assisting with the purchase. Person has relevant real life experience and relatable.