Customer Testimonials
I ordered my bike online and within a few hours received a message that it was ready to collect.
Duncan was incredibly helpful when I arrived and helped me with a helmet and shotgun seat, even going so far as to adjust both products in store so they were ready to use.
He and Ned were very friendly with my son and took the time to give him some stickers and a few tips/ticks for learning how to ride a bike!
Great customer service
Thanks team
Trek a reliable brand
It’s local boys rode bikes home
Wolf was generous with his time and advice
The service was great! We had an incident with our bike, completely our fault, but they fixed it up and gave it a safety check completely free of charge. Also, the bike was amazing! Thanks so much for all of your help!
You had what we were looking for
Great customer service
Amazing customer service and very knowledgeable
Always have what I want and explain the advantages of each option
Very prompt service and helpful salesman.
Mr. Duncan is a great guy in the store (Philip Trek ). He looks after his customers well. He is polite and knowledgeable about the bikes and accessories. He is master of all and also his staff in the store are very respectable, helpful and friendly. They focus Attention to details, fast service delivery and excellent interaction.
Friendly and helpful team team that care about their clients and the quality of their work.
The best
Friendly, helpful staff
Range and price
Amazing and friendly support
Staff were very friendly and knowledgeable
We purchased a new bike from another store had the bike checked out for a safety check where he did some minor adjustments and we were ready to go.
The products speak for themselves and the sales people are fantastic - no upselling, no patronising, no pressuring....just straightforward advice and communication, in a clear and kind manner. Soooo reefreshing!
Helpful front line staff
Sherry did an amazing job taking the time to listen to what I needed and educating my in the world of biking. Very much appreciated the time and care she put in.
Best service and friendliest staff I’ve ever encountered in a bike shop! That’s why we keep coming back.
The service we received from Trek Belmont was exceptional. Matt went out if his way to source the bike we wanted to purchase for my son and kept us up to date every step of the way right through to picking the bike up. Thank you, I would highly recommend Trek Belmont in the future.
Care and response to questions and needs by the team
Bike feels and rides great. Staff members were knowledgeable, helpful and pleasure to deal with.
Great knowledge, service and genuine care for the customer
The service was excellent, I have come to expect a fairly low quality of customer service from bike stores but the service I received when buying my new Trek Slash+ was exceptional. I came into the store looking at the Fuel+ with the intention of converting it to a long travel LX model. The staff suggested I look at the Slash+ as they had just gotten stock on the new 2027 model which now had the 60nm motor found in the Fuel+. Not only that but it was on sale for less than the Fuel+ was. The staff let me rest ride a few bikes to confirm the bike was what I was after and after putting a deposit on on the bike my bike arrived in 2 days and was assembled ready for pick up that afternoon. I really couldn't have asked for any more from a buying experience. Great work team!
Great service, resolved my daughters bike problem and only charged for 15 mins of labor.
Very friendly & helpful - awesome service & advice. Their knowledge about bikes is the best by far!
Wilbur was so helpful and kind.
Friendly and knowledgeable staff who were able to promptly service my Checkpoint gravel bike, responded to the issues I had raised and provided a detailed summary of the work they undertook. Would highly recommend