Customer Testimonials
Nice and good customer service by Stuart and Garry thx
Great service and knowledge from Benjamin and follow up to a technical enquiry from Jayden after an initial visit to the store to look at options for my old Trek which didn't inspire me to the point I went and spoke to Specialized around the corner.
The guy there (Joe) was very professional and it was difficult telling him I wouldn't be buying his bike/
Trek got my business again (Trek #4) after I contacted Trek in Wisconsin where Corey was excellent with his help and recognition of my issues/loyalty.
I still wish you would promote and do a one off run of the IsoZone component where 8.5DS owners pre-ordered/paid for the item as that would generate a lot of goodwill with no risk to Trek.
Fantastic service
great service, guys always remember me and my bike, listen and respond to my needs. really great bike shop!
Hi, this is First name removed. I recently got the Trek Marlin 5 Gen 3 and accidentally contaminated both disc brakes after putting wd 40 on them, so I took it to Trek Pakenham where they fixed everything completely free of charge and even helped install a new light I’d bought for the bike. I just want to say a big thank you to Stuart and Wolf for fixing my bike and for the amazing goodwill. I would highly recommend Trek Pakenham to anyone getting their first mountain bike, whether you’re after a smooth, luxury ride or you’re a more experienced rider looking at full-suspension bikes, which I’m hoping to get in the future. Thank you to Trek for my first ever truly good bike, and hopefully anyone who reads this ends up getting their dream Trek too.
Friendly and knowledgeable team
The very first time I walked into the store 2 years ago to buy a MTB the staff were so helpful and that is still the same
Great customer service,very helpful
Service and support is exceptional, knowledge and the ability to go above and beyond to help is wonderful
Friendly and professional service
Excellent staff who know their stuff
Great customer service
Good customer service
Very happy with the service, Jackson fixed a derailed problem with the chain coming off in low gear.
Friendly and professional service.
Good service and consultation
Very good
Jackson and the crew always exceed expectations for availability and speed of bike services. They always give me the best price and have never tried to upsell me or give me products I don't need. They are super friendly and knowledgable too!
Great service as always from the Trek team at Joondalup, thank u
Exceptional quality! Service is second to none! Staff are always friendly and knowledgeable and don’t try to rush you even when they’re busy.
The person we spoke to was knowledgeable and gave pros and cons of helmet choices.
I bought the Trek Verve and I found it the simplest and most comfortable bike I tested.
All staff at your Coburg store were extremely friendly, knowledgeable and helpful.
The service team where fantastic from start to finish.
Bart provided excellent service.
Products speak for themselves.
Friendly helpful staff who go above and beyond, who recognise, and are patient with, young riders growing the knowledge and skills in riding and maintenance. So grateful my son can go in there and be treated so well. Thank you.
Marco in store was very knowledgeable and assisted in answering all my questions
Comprehensive report and very helpful, quick turn around too
Very pleased with the way my bicycle was repaired and how quickly the service team was in getting me back on the road
I like the Trek Bikes, will be sticking with Trek
Quality products at a good price point.