Customer Testimonials
Plenty of products to choose from and service was excellent. Dan was so helpful.
The people there are very helpful and know there products.
They give you a lot of there time and explain things very well
My EMTB went in for a repair. The service people particularly Steve was outstanding. He knew his stuff, was very easy to talk to and shared his knowledge of bikes and parts.
I recommend Trek service crew.
Booking process was quick, to find a slot where works could be completed. Store was close to public transport, and informed when I could pickup
Accomodation and pricing
Both sales people were very knowledgable and asked what I'd be using the bike mostly for. They explained the merits of the product and encouraged me to take the demo for a ride, which I did twice. I'd be very happy to recommend to my friends that they try out Trek e-bikes
I just bought a helmet. Beautiful fit and great adjustment available.
Very helpful and friendly service too.
The young fellow who served us was helpful, knew what he was doing and was efficent.
Staff are friendly and helpful. Good selection of products in stock. If not in stock will order item for you.
I love Trek Bikes. I have been riding them for over 40 years. Now I have an F+2 ebike since January of 2025. I took the bike in for a repair and it was returned THE SAME DAY!! The repair was done, the rest of the bike was checked and adjusted, everything was super clean and the cost was minimal because a free first check-up was incl - it was 11 months but still honoured! I am thrilled that Trek Bicycle Carnegie is close to where I live and is easy to get to.
Jerry at Ashburton, VIC
Excellent service and bike knowledge
Quality, variety and staff knowledge.
Staff use products and can relate to your experiences.
Helpful, friendly service.
Amazing products and services - the best!
Bike is just what we were looking for.
Fantastic service with great explanation of what’s best for our needs. Kept us updated on arrival and how to best use and maintain.
Knowledgeable and friendly staff always willing to help regardless of circumstances eg
busy/close to closing time etc
Windsor store manager -Gavin, Assistants Conrad and Chantelle, provide exemplary customer service and as a result I have no hesitation in recommending TREK products
Kind Regards
Name removed
Friendly, pre-service discussion about possible issues, costs and outcomes. Prompt work
Matt the new manager at the store is 100% better than the previous manager. I waited four months for a replacement wheel and Matt sorted me out in a week. Good business requires good people, I am very pleased you found someone better at Joondalup.
Found staff to be very helpful, and display of technical skills, prepared to go above and beyond to assist customer needs.
Thankyou
I received unbelievable customer service! Friendly and efficient!
Turn around a small problem in a day!!
Highly recommend using this company.
Congrats team!!
Merry Xmas!!!
Tyre repaired in 15 minutes and not expensive.
Helpful and friendly
The crew at this store is highly knowledgeable and helpful.
Trek products are gold standard and the quality speaks for itself.
Great service, nice bike. What more do you want?
Good quality and robust products.
My son and I arrived just ten minutes before the closing time. I appreciate the service provided and will highly recommend it. Thank you.
I came in Friday to see if the team could do a "on-the-spot" repair of my sticky front disc brakes. The team were very friendly, and after a few questions they identified a couple of additional issues to fix.
I was super impressed at how quickly they turned around my bike - they gave it a tub, waxed the chain, and sorted out the cantankerous SRAM gear change issue.
These guys are why I'm very brand loyal to Trek - they're a really super engaged crew, they came across as genuine, down to earth, bike nerds...
I live in Brisbane so I won't get to visit this team that often - but if you're in the Burleigh/bottom of the GC area - these guys are worth a visit...
Excellent quality e-bikes at very competitive prices. Also, far superior after purchase service to most other bike retailers.
Great service and advice from Clinton. Would recommend and would definitely shop here again. Thanks
Quality, design, and excellent customer service