Customer Testimonials
Excellent service by both Duncan and Ben. Bike delivered days before I expected it.
Daniel was extremely knowledgeable and helpful.
Always efficient service and helpful advice.
The Bike has been great quality
Regards Oliver
During our visit to the Richmond store, Ollie offered highly professional guidance and exceptional assistance. He kindly helped us load the bikes into our car, despite it being after closing hours.
Thank you Ollie. My kids are so happy with their bikes and have commented how kind you were.
Shop is very well presented and the customer service was excellent.
Exceptional customer service, so helpful and really cared about our situation. Genuine and would highly recommend.
Great service and pricing. Professional. Knowledgable.
Quality service, the best I have ever had. Love my trek checkpoint, first gravel bike I have owned, will definitely consider buying my next MTB at trek Northlakes.
Friendly staff, happy to help. Usually have in stock what I want
Great store, lots to choose from and the staff are very helpful, friendly and knowledgeable.
Good quality and great service.
Great products, friendly + helpful staff and well priced!
The team at the store is always willing to spend time and answer questions
The Customer Service was excellent, and the products and service provided were to the highest standard
Duncan, and the team of mechanics are a great team to deal with. Whilst I have a range of bike brands including Trek,Giant and Specialized. I get them serviced at Trek Philip as I am confident the team will do a thorough job .
Great quality
Friendly staff, great service
service and results 10 out of 10. Had a warranty clain on a battery charger and it was immediately resolved with a replacement. No long querying and proof of purchase as details were in my phone number. Helpful staff with immedeiate positive result. Would recommend 100%
Have had poor results from other bike shops in the past and this experience proved to me that good service still exists, you just have to find it.
Thanks, Roman
Staff were friendly and listened to what I had to say.
Product quality and excellent support
Greta service and great bike at Burleigh heads
The quality is above others and the professional support is fantastic.
The after sales support
Very friendly staff and super helpful.
Ken and the team at the Bennetts Green store offer exceptional service.
Very helpful and friendly staff
Very clear dialogue from the beginning. Friendly staff.
The Trek Richmond team went above any beyond to help repair my wheel and could not be happier with the service I received. Great job crew, keep up the great work.
Great information and service
Friendly and efficient.