Customer Testimonials
Very, very helpful bike mechanic. We had flown from NZ, and needed some help with parts not working properly. Excellent service.
Best bike shop around! Excellent service and worksmanship. Great staff
Top quality Products and absolutely amazing service and help!!
Always incredible service and great staff!
Ken and Nico are top blokes and great help.
Thank you!
Very helpful and easy to talk to.
The guys and girls at Trek Turramurra are always a pleasure to deal with. I've bought 5 bikes from them over the years and I'm always very happy with their customer service. The bikes are great as well and the after sales service and servicing of the bikes are always of high level quality. Would definitely recommend the team at Trek Turramurra.
Super helpful and friendly
BTOTF!
Good friendly service
Great range of bikes to choose from and as an older cyclist with no experience with modern electrically assisted bikes my decision was made so much easier by the great support of the sales team at Trek Knox Shopping center.
Ash is always a pleasure to speak with.
Friendly, professional and respectful. We’re quick to respond to my concerns and solve the problem. All with a smile 😊
Great service. Friendly, curious, helpful advice. The seat post I ordered improved my ride. Thanks.
Great gear, great service, great staff.
Good service and warranty compliance
Good range
No matter how small of big the ask, great service as always from Daniel.
Fun store layout and amazing staff.
Excellent service
Friendly staff
Very helpful and lovely staff. Definitely recommend it
Friendly, knowledgeable staff.
They ride and will give you honest info based on experience.
Quality product, really good customer service
The Carnegie store was able to schedule my bike service quickly. Very good communication throughout. Excellent service and parts installation.
Excellent bike service, done in under half a day, my bike rides like it is brand new.
Staff member Karens (may have been Helen) product knowledge was very good and gave me confidence I was buying the best product for my needs. The product works very well.
Awesome bike and great service from Pakenham
The service is always impeccable!
I’ve been visiting Trek Bicycle Store Burleigh for close to 2 years now, and the service has consistently been outstanding. Whether it’s servicing or repairs on our time trial bike, mountain bikes or road bikes, the team always delivers at a very high level.
Joel, Kev and Piero are exceptional—friendly, knowledgeable and genuinely focused on helping. Nothing is ever a problem for them. They take a solution-driven approach to everything and consistently go above and beyond to make sure the job is done right.
What really stands out is their strong customer focus. They take the time to understand your needs, explain options clearly, and ensure the end result exceeds expectations every time. You never feel rushed—just supported by a team that truly cares about getting the best outcome.
It’s rare to find a store that combines technical expertise with this level of service and consistency. I wouldn’t go anywhere else and highly recommend Trek Burleigh to anyone serious about their bikes.
Name removed - Robbo
JPR Enterprises Pty Ltd
The service team and staff were so helpful I cannot fault their passion or professionalism