Customer Testimonials
Awesome service. Nothing is too much trouble. Quality and effectiveness of staff in their jobs are amazing. Dedicated to cycling. I grew up with cycling and Im 68 and still riding. Trek are serious about what they do and the staff are the same. It really is great to see people and a company who walks the talk/
Thank you
First name removed
Very happy with my purchase and the service provided. Seles person was very helpful give a lot tips to choose the best product for me.
Always great service
Duncan and dan allways make you feel welcome
Service was fantastic knowledgeable and informative. Lots of options a models. Well laid out store
Great customer service
Staff were nice and helpful
Good knowledge
Clear communication
Kept commitments
Thank you Gavin for helping us choose the best bikes! Really appreciated.
The service from both staff was lovely. They were both welcoming and friendly.
Genuine sales advice and went out of their way to find a solution for me
The team at Trek Phillip are always extremely helpful.
Good range in stock. Quality bikes.
Great products awesome service
The products are of high quality and the staff are so helpful and knowledgeable about all aspects of cycling, for adults and kids.
Highly recommended Trek Carnegie!
Always have what I want in stock - knowledgeable and friendly staff.
Cracker Service. The Essendon team are brilliant with bike service and sales. Thanks
I’ve always had fantastic service and support from the Trek guys at Belmont and I trust them.
Friendly, helpful, knowledgeable,
The team are brilliant. I haven't been in for a few months and they remember me by my bike and by my name. Makes me feel appreciated and valued. They also always follow through on everything which is sadly rare today. Their service is great and they clearly communicate.
High quality
Awesome crew
Friendly and helpful service.
All what you want in one spot
The extra effort Karen went to find my shoes in another interstate store.
Super easy to deal with and bok in for a service....bike looks great and run smoothly now
Great customer service. Took the time to listen and understand my situation and recommended the most suitable product within my budget.
Understood that any brand of ebike could be mechanically serviced
Quality bikes, with a good amount of range of stock. Polite and friendly staff with management who is passionate about their personalised service. I really appreciated Matthew’s desire to make a connection to our son’s situation.
I worked on my bike purchase with Edreece Derwash. Edreece immediately built my trust, letting me know the 2027 model was coming in and helping me setup my purchase. He answered all my questions about weight liimits, correct gearing for riding in Sydney, and other topics. He also gave me feedback on the build timing to set my expectations. When I got there and met him he had a couple of additional purchases in mind like a new pedal set that I approved and he implemented right away. He showed great customer service and built a great relationship immediately. I have just moved to Sydney from San Francisco, I look forward to making Trek Bicycle Sydney my main bike shop.