Customer Testimonials
Thorough bike service.
As a Sydney cyclist who commutes to work Monday to Friday, finding easy/convenient bike service when you get a puncture or a snapped chain mid week makes a huge difference. The whole team and Trek were incredibly easy to deal with and seem to be happy to keep the store open slightly later to cater for those of us rushing to drop off/collect our bikes after the 5pm rush when work finishes. They were happy for me to leave my bike for a couple nights so I could pick it up on a day which worked best for me and kept me updated with texts to let me know the work was done and an email invoice. To top it off the works I had done were extremely good value. 10/10. Will be going back for all my bike related needs!
Always friendly and reliable in their service. Advice is always high-quality. They have a good range of stock so you’re able to look at products prior to purchase. First name removed
Friendly staff that allowed me to use their tools and work stand to adjust my front hub bearings, which was a service they couldn't provide themselves. Also had the exact brand pads I needed and cashier signed be up for the newsletter to save me $10 on my first purchase
James always does a great job in the workshop
Staff - great listening skills, problem solvers, courtesy support, insightful service, reliable products, trusted work ethic.
great service, friendly and helpful staff.
The friendly and knowledgeable customer service / top class
Very helpful and knowledgeable staff. We had a great experience in the store and would highly recommend it to anyone. Thank you for the excellent service!
Great service and always do your best to find the product you want and best suits!
The apparel was well priced and there was a range of all types of bikes especially road bikes
Good honest advice with work at a reasonable price.
Had level 2 service on my racing bike,very prompt service,very efficient and professional.
My dealings with the Trek Ashmore store related to the purchase of a Checkpoint SL6 gravel bike. This store offered the best price for the bike as well as some replacements parts. As things turned out, for some internal reason, the sale was transferred to Trek at Woolloongabba which suited me, as it is closer to home. Trek Woolloongabba honoured the deal offered by Trek Ashmore. All in all, I found Trek Ashmore very good to deal with, both in price and the efficiency of communications.
The service in trek Brunswick east was brilliant. Would highly recommend for anyone looking to get a bike
Great staff!
Friendly and knowledgeable staff staff at Trek, Majura store recommended a suitable a 16 inch bike for my grandson. Highly recommended and service was provided by Stuart at the store.
Quality product and great service.
Very knowledgeable and friendly seevice. Great range and product
Great service and advice.
Great service, quality products
Great staff with excellent knowledge and service.
Friendly and professional experience
Had everything and more than I was looking for, service was top notch
Friendly and helpful service
Friendly snd knowledgeable sales staff
Great customer service
The boys here are awesome! Highly recommend. Legendary service!!
Staff very friendly and knowledgeable. Very happy with the products we originally wanted, and the additional items purchased on the back of the staff members thoughtful recommendations.
The staff were receptive to my request and issue.
I requested a bike service but had a limited time line. They were happy to help me.
Furthermore, the detail they showed to my bike repair was exceptional.