Customer Testimonials
A great conversation about your products
Good range of bikes and equipment with very helpful staff.
Very good servicing of bikes with helpful suggestions
Good friendly staff and the service on the bike is excellent.
Great service all around.
Service was friendly, knowledgeable and helpful.
Very happy with the bike and service
Timely responses to requests and workshop service, and good communication regarding status/completion of work.
Good quick service
Quick reliable and professional service
Excellent customer service!
Friendly knowledable service, prompt execution and reasonable pricing
Your products are adequate.
Although staffing must be a problem, the staff on duty are as positive, friendly, open to a chat and generally most helpful - even to the extent of being pushy on product ( a good thing )!
Very happy.
Initially recommended a Level 2 Intermediate Service, as the bike I brought into store (Joondalup) hadn't been ridden in some time. Store manager who performed the service (Matthew), then knocked back the service to a Level 1, as on further inspection the bike was in good condition. This saved me quite a bit of money on my initial outlay for the bike, so I was very happy about that, and got myself back on the bike. First ride, commute back home from the store no dramas. Only feedback would be tire pressure could have been a little firmer although I am no expert on this.
Service was extremely quick, 2 day turn around.
As for the products (bikes), I have always rode Trek since around 2005, a 3900. They are market leading and have a strong history which I feel makes a difference when you'll likely be riding your investment for some time. A little pride in your ride fuels the rider :)
Great service, very knowledgeable team, we had a minor issue with a new bike and was resolved quickly, professionally and without question. Much appreciated guys!
Good quality products and awesome customer service. Complete warranty program for every single item. A+
The staff went above and beyond with helping me out with spare parts. Was chasing one part to finish off my wheel rebuild that wouldn’t be available for a few months and they sorted me out with a used spare part they had. Saved my wheel build!
Peter, the sales assistant was fantastic. His passion and knowledge for the product he is selling is second to none. Not only did he tell me all about the bike, but introduced me to clubs and gave me information on tracks in the area that I should ride, given that I’m brand new to the area.
Overall, I had a great experience. I love my new Trek, he sold me what I wanted/needed and didn’t try to oversell me on a more expensive product.
He took the time to find out what I needed in a new bike and that’s exactly what I walked out with.
Very friendly staff and professional service.
Good service to help diagnose and fix ongoing brake issues. Many thanks Soroosh.
Daniel was polite, helpful and efficient when servicing my bike. He explained everything clearly and discussed different options when appropriate. The bike is now in great condition for riding. Thank you.
The Trek Phillip team are amazing! Always offer quality products and service
Great team and the best products
Great range of quality products
I like the friendly service, expert advice and excellent products
Great bikes and knowledgeable staff. Friendly and happy to help.
Great service that’s why i purchased the bike off Charlie and great bike mechanic will
Friendly, knowledgeable mechanics - great personal service
Very knowledgeable Team at Trek Turrumurra , good selection of bikes and clothing. But it’s the staff that make the difference.
I appreciate you all, Best team ever
Service was excellent