Customer Testimonials
great service with knowledgeable and helpful staff - Alex is an asset to you!
Spot on. Regular updates and was able to track delivery of bike via useful app.
The service was carried out and on collection advised what expect following the repair and all is as advised, thank you
Quick and efficient service.
Quality products, very prompt dispatch of order!!
Next day delivery
Great service, communication and price.
The people. Known Paul for 20+ years! The beard has grown over those years 🤣🤣
Friendly atmosphere. Knowledgeable about bikes available. Reassuring servicing available and print out of what has been done.
Excellent customer service
Great communication to keep you uptodated
when bike is in for a service
Good value
Service is efficient and very correct.
Only a rental after visiting previously to discuss eMTB's, but enthusiasm and willingness to help was infectious when you're on the verge of buying. Unfortunately they don't stick Cube which I wanted to buy, else I'd have happily bought from them also.
Very prompt attention to problem with bike and exceptionally reasonable cost
Staff superb, great communication, helpful
everybody is so helpful, and on the few occasions they do not no an answer to a question they find somebody who does. keep up the good work!!
Good communication and price
100% without a doubt the best bike shop in Dublin, pleasant and engaging staff with exceptional knowledge and customer service. Wide range of bikes and equipment available and always keen to help.
Very fair and honest advice
Well informed staff, very engaged & helpful
Phil was incredibly helpful and knowledgeable when helping us choose a new bicycle for my 12-year-old son. He took the time to explain the options and made the whole experience easy and enjoyable.
Listen to what i want, provide honest assessment, quality work and good communication.
initially contacted the Maidstone branch, but unfortunately found the attitude and level of customer service disappointing. I was advised to contact the Canterbury branch instead, and the difference was remarkable. The team there were fantastic—friendly, professional, and couldn't have been more helpful. Although Canterbury is around a 1.5-hour round trip for me and Maidstone is much closer, the excellent service made the journey well worth it. Thank you to the Canterbury team for their outstanding assistance
Have bought 3 bicycles so far. Excellent service!
With vast display of bicycles for every need or challenge, and of course they are TREK BIKES yay.
The staff with their friendliness, patience and knowledge plus the high quality of workmanship
make this store very special.
And a big bonus is the ease of parking, thus making Trek Bicester the bike shop to go to.
This bike shop offers a very helpful and friendly service. I am always impressed that staff are happy to spend a lot of time explaining different solutions and their costs for any problems I have with my bike. I have used this as my local bike shop for many years and the fact I continue to use them is the best testament I can give to their quality.
Great customer service as always!
I can’t recommend the e-bike centre enough.
The new bike I bought had an issue within 8 weeks.
This was an Avinox M2S motor issue and the warranty process was swift, as was their communication which was on point.
The motor was replaced within 2 weeks from the point of contacting the shop and once the bike was dropped off the new motor was installed and tested within a couple of hours.
Very knowledgeable friendly staff that go the extra mile.
Highly recommended 👌
Great service, reasonable cost. Friendly helpful staff . Bikes feel like new after being serviced by there brilliant team
There are two reasons to buy a Trek bike: it’s a great product, but being able to pop into the shop for advice and have a service done by the staff made all the difference. The Bristol team keeps going above and beyond each time. And it’s very reassuring to know they are the best people to work on my bike! They are kind, know their stuff and always help even with little things.
Great service from John, very helpful, good price and easy to test ride before buying.