Customer Testimonials
Staff are knowledgeable and friendly, helpful (bringing bike outside to lift into the car) and professional. The shop has air conditioning, so much nicer for waiting to be served. My repair was done well, with the assurance that I could come back with it for further adjustments if necessary.
Were able to provide a quick service to identify and rectify problem
Booked my Ebike in for s service. Booking was easy. Was told they would inspect the bike first then decide the level of work needed. They telephoned to inform me of what needed doing and gave a price. Prior to collection I received an email with a detailed breakdown of the work carried out. On collection the staff went over everything again. Staff were knowledgeable, friendly and reassuring. I will definitely use County Cycles again.
I have a Trek electric bike which I bring in for a service as needed. Have found the staff friendly & extremely knowledgeable. The work on my bike has been done perfectly - very happy with the servicing.
Good quality
I found how fast the employee was able to tell me the part was in stock and then I was able to make an online order minutes later.
Have always instantly helped with issues that may have arisen with my machine
Came in for drivetrain maintenance. The bike had been creaking from about six different places and the mechanic found and fixed every one of them, even though that wasn’t what I’d asked for. It came back silent and smooth, feels like a new bike.
The thing that stayed with me was him telling me the cassette was fine. He could have said it needed replacing and I’d have paid up without question. Instead he just told me the truth and did the work that needed doing. That’s the reason I’ll be back.
I never caught his name, I’m useless with names, but he was great throughout, explained everything, and clearly takes pride in the work. Whoever he is, he deserves to know it was appreciated.
Good friendly service
Excellent service, very experienced staff, who consistently offer high quality advice.
Very helpful, friendly and efficient.
Excellent service, brought items from another branch for me to collect locally
SERVICE EXCELLENT
HELPFUL AND COURTEOUS.
I've arthritis in my hands and finding it difficult to change a tyre /puncture spoke with the lads in service and suggested tubeless tyres.
Friendly, knowledgeable and approachable team. Very helpful during my bike fit. Talked through my options and set up and answered all my questions in a simple and easy to understand way. Non pushy approach and worked with me to get what was best for me with my budget. Everything was explained and suggestions made for future progression. They couldn’t bhave been more helpful. Even had a cuppa and cake while I waited. Fantastic service all round. Thanks to all staff that made me feel welcome.
Non bike related but I need to mention the amazing artwork on sale!!! Definitely worth a look.
Thanks all and see you again soon.
Poole Trek store staff were amazing from the moment I stepped foot in store, second to none customer service helpful and answered any questions I had. Hosnnest with the type of bike I was after and didn't try to sell me the most expensive bike like most bike retailers would, i did my homework went about multiple big name bike sales stores and tried many bikes before i settled and decided on the bike I finally purchased.
I chose to upgrade my chainring to enable more speed while keeping the gearing which they helped out and price matched parts in which I additionally purchased. When my bike arrived I booked an appointment to collect and have the adjustments made for me and even when I needed to take the seat off after the came and assisted to allow me to know exactly where to place my seat once I got home.
I could not ask for a better team extremly helpful, polite and if I was to buy another bike Poole Trek store would most definately be the place I would go to acquire all my bikes moving forward smooth and easy process from start to finish.
Please pass on my thanks to the team.
I know nothing, and you have advised and guided me to the right quality products for me
Customer Service, Knoweldge and always going the extra mile
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Extremely knowledgeable
Practical and very experienced.
Friendly
Very sound advice.
Usually possible to deal with my bike with very short notice!
Good customer service
The people
Very friendly and informative staff.
Helpful, set the bike up for me and courtesy call to make sure everything is ok.
Chad provides a very obliging service department.
Very helpful
Careful and hrlpful
Amazing price , incredible delivery , super customer service , could not fault them if I tried , order Tuesday was delivered Thursday morning. Awesome bike , fully assembled , all you have to do is straighten the handle bars and screw in the pedals. Most other places always have much more assembly required. Personalised instructions provided by supplier , just super work and attention to detail. Have already recommended to friends.
Great staff, very helpful. Quality bike shop
First name removed the staff member was very helpful. Good customer experience. Thank you
Friendly and knowledgeable service. A repair was diagnosed quickly and efficiently and saved me loads of time and money.