Customer Testimonials
A great service and a fantastic staff. From the time you walk into the premises you are felt very welcome and treated with great respect. Some great products and some fantastic makes of road bikes for sale. I would highly recommend the place and the staff 💯
Extremely pleased with the way I was dealt with during the purchase of my Trek Rail+ 8, both online via various e-mails to different members of staff, and in the Darlington branch when I went to collect the bike.
I had mentioned to the folks at Stavely that I had particular preferences for tyres and forks and my needs were fully catered for, didn't expect that without some to-and-fro, so top marks there too.
The handover was expertly conducted and all necessary info about the bike and service detail was conveyed to me in a thorough and very friendly manner.
I'm not the first among MTB folk I know who have used Wheelbase and I'm sure I won't be the last.
Thank you.
Great products & always great service from top lads who love everything about bikes.
staff are very experienced, friendly and supportive with advice for equipment and repairs.
Bought a couple of mtb chains and discussed electric mtb options. Staff knowledgeable, informative and very helpful. All good, nothing bad:-)
Sensible prices and good quality reliable couriers (Royal Mail or DPD)
You had unstick and dispatched quick
I always love going to Trek Bristol. The staff seem to really care about what the customer wants and you can tell they have a passion for all cycle sports. Jon Stone was particularly great - he was attentive, enthusiastic and very knowledgeable, which all filled me with confidence with my purchase. Highly recommend a visit to this shop!
I have been so well looked at Trek Poole , the staff have been wonderful , the shop amazing , I would just like to say a huge thank you to Alex and the staff really professional and just so approachable.
The staff at Roots cycles are professional, knowledgeable and very friendly. Your concerns or problems are taken seriously and quickly remedied. The shop has a terrific welcoming atmosphere and you are warmly greeted by staff. Although I have several options, Roots is the only bicycle shop for me.
The service is excellent and the products are of good quality.
Very helpful and I got regular updates regarding my delivery and tracking. Would definitely recommend
Great service and knowledge, as always
Very knowledgeable and helpful
excellent customer service and helpful advice from knowledgeable staff.
Excellent service
Friendly and efficient service from Cycle-Ops from start to finish. Very prompt turnaround for my bike service and repairs, and I was kept fully informed about costs and progress.
Great service, quality work, polite and friendly, good prices.
People working there really nice and helpful,highly recommend to visit the store!
The price was great, delivery was quick and communication from the shop was excellent. I’ll definitely use again.
Their knowledge on various cycle products and workmanship is very superior!
Very knowledgeable, helpful and honest help.
Very efficient and helpful!
Good choice of cycles and expert advice
I had a great experience with Beyond Bikes after my Shimano EP8 motor threw up an error code from sitting unused for a few weeks. They ran a proper diagnostic, clearly explained what was going on, and got things checked over without any fuss. Matt was particularly helpful, friendly, and easy to deal with, which made the whole process straightforward and reassuring. Solid, honest service from start to finish and I wouldn’t hesitate to use Beyond Bikes again.
Took my bike in & it was fixed straight away. Great customer service & friendly staff 5*
The whole process was simple , the staff were thorough and the bike was quickly processed through the workshop
Full of knowledge and help. Would recommend anytime.
Excellent service & friendly advice, this is the second new bike I’ve bought from Wheelbase. Back in 2017 I bought my Whyte full suspension bike and now I’ve joined the ‘E Bike’ gang and bought a new E Mountain bike again a Whyte full suspension
Great service and communications.