Customer Testimonials
I needed an urgent inner tube change for my Boardman Hybrid bike, this was something that I really wasn’t confident doing myself since it was around 30 years ago since I last did this!
Paul and the team at the Chelmsford store were incredibly friendly, helpful and accommodating. Within an hour of telephoning the store, the change was done whilst I waited!
I won’t hesitate to return if I have any further bike maintenance issues. Thanks guys!
Martin took a genuine interest in sourcing & building the bike I wanted, and kept me informed with regular progress reports throughout. Completed bike was well built with all the right attention to detail.
Very professional bike service
I recently purchased a bike, and Wheelbase was the perfect place to get advice and choose the right one for me. The staff were consistently friendly, knowledgeable, and straight to the point, making the whole process smooth and enjoyable. I’d definitely recommend them to anyone looking to buy a bike and get expert guidance.
Very knowledgeable and helpful.
Good honest help from first contact. Great outfit
Friendly staff. Good communication
The team at Trek have been tremendous in helping me buy my first bike!
As someone who is completely new to cycling, German and his team helped me figure out what I was looking for and helped get me all set up!
I never once felt pressurised into a sale, but German took time with me to explain everything I needed to know!
Highly recommend and so happy with my purchase!
👌
We had a brilliant time. The e-bikes were great and the trails were so much fun. Beautiful waterfalls that we weren’t expecting to see. Would highly recommend. Lovely staff and very helpful. We will be back :)
Excellent display , knowledgeable staff, first class service.
Good friendly proper people to speak to .. !!
Fantastic service, staff very informative & helped me! 100% recommended
Always friendly, and every service seems to take years off the bicycle's age.
Staff are friendly, knowledgeable and helpful. We had a great experience at the shop over the last few weeks while deciding on a new mountain bike for my son.
Staff very genuine and honest
Gave good advice, which I took and they had the item in stock, so many thanks.
Very efficient, friendly and quick service and store is well stocked of most bike items.
Customer service at Chelmsford by Paul was brilliant
They’re professional, highly competent and reasonably priced. Also friendly and helpful.
Very friendly ,helpful staff. Understood the products thoroughly, no hard sale, gave plenty time to go through the range and answered all my questions.
Personal service knowledgeable staff
Excellent products accompanied by staff that are knowledgeable and related
Laurie, John and the entire team were absolutely brilliant. Superb customer service throughout with great knowledge and advice. I wouldn’t hesitate in recommending Trek Bramhall to anyone.
High level of knowledgable service
Great service and communication
These guys go above and beyond. In addition to being really likeable, their before and after sales service is impeccable. Can’t recommend highly enough.
Very friendly helpful team and amazing trails 👍🏽 bikes and equipment spot on 👌🏽
Great staff as all very knowledgeable and helpful. Made the decision of what bike was best for my son easy and straightforward. Would highly recommend, thanks
Great customer service, friendly and on time. Super knowledgeable and helpful too.