Customer Testimonials
Great advice about what needed to be done.
They are completely dedicated to customer service and client satisfaction.
Very knowledgeable about the bikes so you are in safe hands.
I have two Trek bikes and will get another later this year but I have no technical knowledge about the bikes so needed a safe pair of hands to rely on so I only go here for repairs and servicing.
Friendly, helpful, detailed and they take great pride in their work.
Great value, will definitely go to again
Skilled and knowledgeable in repairing my bike. Very efficient service
Always helpful
Matt and Joe carried out a thorough service of my Trek Domane which I purchased at Cycology 4 years ago. They kept me fully informed of the work that they identified as necessary and patiently and clearly took me through everything that had been carried out when I picked up the bike. I have experienced excellent service from them over 14 years.
Quick and easy from start to finish
Excellent reliable e bikes for a3 day rental
Friendly, quick, efficient.
Just a brilliant and friendly bike shop. Lovely people and always so very helpful. As usual left with exactly what I needed and very happy.
Such great service and technical knowhow!
I had a complete brake failure, on a bank holiday weekend, and Jim was able to help me order the right part, and somehow managed to replace the break, including integrated cabling in the blink of an eye!!
Another great effort from the service team. Friendly and knowledgeable advice when I took my bike in for repair...fixed within a day at a very reasonable rate. Best bike shop in the area..:)
Booked my road bike in for an annual service on a Thursday. Phoned to ask if I could drop the bike off late the day before - “No problem”. Before I got home that evening had a message from Carl, the mechanic, advising what needed doing. We talked it through despite it being very close to 6pm. Some parts had to be ordered in and was given an estimate of the following week for collection. Two days later (Friday) got a call to say all work completed.
Brilliant service, great communication and a great job. Thanks Carl.
Efficient,friendly and good advice.Best bike shop I have ever dealt with.Thank you!
Very helpful, knowledgeable and friendly staff
Choice and price. Staff are knowledgeable and helpful.
Great people Great service
The staff at the Chelmsford shop were excellent. Very friendly, they explained what the issues were and how they would fix it. They contacted me to let me know the estimated cost and if i wanted to proceed. very good service and i will definately use again
Fantastic service fro Hames and the team at Veloline, will definitely recommend and be using again.
Friendly, speedy, knowledgeable service
All good, with the new bike.
Great communication and very helpful, thanks a million James and the lads
You have everything for bikes, you are close to my home and enable me to quickly get my bike back on the road.
Got an appointment on date I asked for, work done quickly and was txt to say the work was completed
Super fast turnaround on repairs and the staff are always willing to help and advise
Great service, guys and girls in the shop were very knowledgeable and helpful
Great experience with Phil - having had a number of bikefits over the years this was exactly what I was after - a two way interactive dialogue. My position was not bad to begin with, so the focus was on optimisation and building resilience which needs a lot more experience and depth than simply looking at angles etc. Very enjoyable experience.
Great servicing of my bike, thorough, quick and exactly what I wanted. Thank you
Always very friendly and helpful staff in Chelmsford. Servicing very efficient and always explained well before parting with any money. Top team.
The staff were accomodating, respectful and attends to the needs of the customer eagerly.