Customer Testimonials
Excellent service from the shop. Bought a bike for our son and Alistair was extremely helpful and just a really pleasant person to deal with. Highly recommended!
I ordered a new bike and the communications from Wheebase were great. On new bike day, Harry helped me test ride the bike before making the purchase a positive pleasure; as it should be. The whole event was a grand day out.
Excellent service once again
Very responsive, quality bikes, services and products.
Ben and the team at Primo Cycles are always professional, communicate very well throughout the service, act with integrity and honesty and seriously know how to set up a bike.
Highly recommend to everyone looking for a new bike, a service or a bike fitting.
Excellent advice and availability
Help fitting pedal clips and shoes.
Chat with assistant about his MTB
Helpful and friendly staff ,shop has a very good stock of products 👍
Knowledgeable service. Helpful suggestions and always willing to listen.
Great service from all! There's always something new I want to buy - or a product that's shared with me that I realize I need!
Great staff. Very helpful. Great bikes.
Good advice by knowledgeable mechanic.
Thanks
knowledgeable staff and crucially product in stock
Friendly staff.
Mike who sold us our bikes back in 2021 always comes over for a chat.
Service department handled both our bikes efficiently
Super helpful, knowledgeable and friendly.
Will be back
Friendly customer service and great friendly advice
Easy to contact, responsive and flexible to my needs. Comprehensive overview of the bike when collected and very friendly.
Friendly - quick, no dramas.
Gwasanaeth da iawn a chyfeillgar bob tro/Very good and friendly service each time.
Diolch yn fawr/Thank you very much.
Excellent service, competitive price and quick delivery as promised.
I have brought two Trek MTBs and they are both amazing.
Thank to to everyone at cycleworld
Great advice always. Customer's budget conscious too. Friendly too. No mansplaining either.
Very knowledgeable, patient, friendly staff
Always give good advice, very generous with their time, and their work is excellent.
I have been buying here since Joe Senior was around. It's good local and fair service
Very nice place with a great team.
I bought a Trek electric bike in 2023 and had some charging issues.The service from the Hatfield Rd branch has always been professional and friendly.They provided me with another charger,and unfortunately that also was faulty.Once again there was no issues with them supplying a new one,which fingers crossed has done the trick.I have the bike serviced once a year,and I know they will only replace parts if it requires it.I have had experiences in the past with different bike shops,where you feel your bieng taken for a ride ( if you pardon the pun ).I am extremely happy with the service this bike shop provides and would thoroughly recommend them
Everything was dealt with in a very professional and friendly way.
Always happy with service and support from Richmond Cycles! This time I was helped by Anthony to choose mudguards and tyres for gravel bike and could not be happier with tyres and mudguards Anthony has recommended. Thank you!
The range of bikes and spares is absolutely amazing, but it’s the staff at Trek Poole that makes the experience so good.
I have been to the shop dowzens of times and I have never come away dissatisfied.
What a great team this is.
Consequently, my next bike will probably be another Trek.
Friendly and efficient. Transparent with costs etc.