Customer Testimonials
Specialty bike shop. Goods and services. Customer service.
Steven is 10/10! He is so kind, helpful, and knowledgeable! He helped me understand where I went wrong on maintenance and what to do moving forward. He is encouraging and a huge reason why we keep buying Trek!
Staff are extremely helpful and friendly
I got to try it out get a bike that fit me
adjustments made right away
bike suggestions for the type of rides I enjoy
Knowledgeable and caring staff. Willing to share their expertise and guide us customers through cycling journey.
Friendly service from a knowledgeable staff that leaves you alone, but is ready to help. It doesn’t feel like a chain store.
Since the first day I walked in the store everyone has been great , helpful and a pleasure to work with.
Everything top notch!
pleasant and competent people to deal with
The staff at the Alpharetta location was very helpful as we decided on an eBike that fit our needs.
We worked with Mary and look forward to working with her again in the near future.
Extremely friendly staff and efficient service. I purchased my Trek hybrid in 2016 and still love it!
The best bike shop around. They are always very friendly and very helpful. I take my bikes in for service and repair. They have the best prices for tune ups and service, plus they have done a lot of extra little repairs at no cost.
The last time I was in the shop, they gave me an estimate on the repair cost. They found some extra parts that needed to be replaced, and they did the repairs without adding to estimated cost.
I happily drive 45 minutes to go to this shop. I pass a dozen other bike shops on my drive to Atlanta Cycling.
I recommend this shop to every cyclist I know.
Customer service was excellent
Excellent customer service
⭐️⭐️⭐️⭐️⭐️
Outstanding On-the-Spot Bike Repair!
Big thanks to Amos and Josh from Atlanta Trek for saving the day! My bike broke down mid-ride, and they came through like absolute pros. They diagnosed the issue quickly and had it repaired on the spot—no hassle, no delay. They are super knowledgeable, friendly, and clearly passionate about what they do. I was back on the road in no time. I highly recommend them to anyone who wants fast, reliable, and expert service!
Derrick
The staff is always attentive and helpful, whether looking at new bikes, accessories, or service. They build trusted relationships with their customers.
Very helpful and friendly staff.
I always enjoy the customer service at this Trek location!
Quick turn around, great communication, and fantastic quality. All things I look for in a good bike shop
You had the bike I was looking for at a good price. Staff was friendly and very helpful in making the purchase an easy decision.
Cory and the entire service department have been outstanding. Their knowledge, customer service, and quick turnarounds are off the charts. Highly recommend.
personal attention so you get the right bike for you!
Noah was great. Very patient. Walk me through everything.
Amazing service
Services was amazing and staff went out of the way to be helpful!
Top notch service and expertise from Richard. My go to bike dude from now on. Good products, fair price, great customer support. What's not to like?
The service agents were friendly professional and timely!
Joseph and team was incredible, thanks all!
I love the way Mary works. She is awesome. Always greets you with a smile. Very patient. I love her honesty and her recommendations (she really listens to your wishes and makes it come true). She worked with me until I got my dream bike and I couldn’t be happier . Love her sense of humor. She was not pushy or trying to sell me everything and I really love and respected that.
Y’all are amazing! Very helpful. Great suggestions and it’s really nice to have someone to bring my bike in to people who know what they’re doing.