Customer Testimonials
Informative, quick and thorough.
We live in Morganton, GA, so making the 90+ minute drive to the Trek Bike Shop in Chattanooga isn’t something we can do on a whim—we’re weekend warriors when it comes to bike service. I called ahead and booked a Saturday appointment, and from the get-go, Steven was awesome. Super knowledgeable, explained everything clearly, and just had that vibe like he genuinely enjoys what he does.
By Monday, I got a call with the repair estimate—accurate to almost the dollar—and the bike was ready exactly when they said it would be. We’ve never actually met Steven in person, but you can tell when someone takes pride in their work. That definitely came through.
We’ve been brand-loyal to Trek for a while now and have never been disappointed. On the rare occasion something wasn’t quite right, it was always handled without hesitation—no hoops, no drama.
We originally bought our bikes in Arizona and were looking for a go-to service shop in this area. The Chattanooga location checks all the boxes: great service, solid people, and it’s in a cute part of town with plenty to do—makes turning a bike tune-up into a fun day trip.
⭐️⭐️⭐️⭐️⭐️
Highly recommend if you’re a Trek fan or just want knowledgeable, no-BS service. Worth the drive!
Excellent customer service if you need your bike worked on, even better sales service if you are shopping for one! If you think you may want to get into cycling, whether speed biking, easy street ride, or trail riding, this is the place to go!
Mary was amazing. Very knowledgeable and detail oriented! Flexible with scheduling! Grateful such a professional shop is in my neighborhood! Looking forward to learning and enjoying my new bike! Thanks Mary and Atlanta Cycling Alpharetta!!
Staff is very friendly and helpful. Never have any assistance getting help or requesting to view product
I believe the product availability was good but the service was excellent.
Michael was very helpful and found a better option for what we were looking for.
You have a terrific service department, which I find unusual in Atlanta. Too many bike shops just want to sell new bikes. Much appreciated!!
They were friendly and helpful.
Great service and the staff is very helpful.
The guys down there were beyond good.
Good customer service and good prices
Quick, knowledgeable service- excellent!
Only top of the line products are offered. Truly, Trek is one stop for shopping and service.
Products are superior.
Service is excellent.
Very knowledgeable. Very friendly. Would shop there again!!
Fantastic, friendly , knowledge, no hassle experience. From service to recommendations. This is the place to go for bikes
The Chattanooga Trek store always goes the extra mile to direct a customer to the proper bike fit or product. The repair team is an exceptional group of techs with great knowledge and professional approach. I’ve had my bike serviced by many different shops over the years but never one as thorough or dialed in as this shop.
Friendly and professional staff. Great selection and service.
I had a fantastic experience at the Greenville Trek store! The staff is incredibly knowledgeable and always willing to help. The inventory is impressive, with a great selection that’s easy to browse thanks to the well-thought-out floor layout. What really stood out to me is how excellent the team is—they make the whole experience feel seamless and enjoyable. I really appreciate the quality of Trek’s products and the level of service they provide. You can tell they truly care about their customers.
Customer service, friendliness. Makes all levels of cyclists feel welcome
Customer service & communication was top tier! They always go above and beyond!
Top notch advice. Friendly service. Really committed to providing the right bike parts and service
Great service and pretty quick to help you. Thanks alot
As always, the team has impressed me with their kindness and performance. I got some parts upgraded and a full service and it was done in two days, expert level speed and quality.
I visited the TREK Store in Knoxville for the first time. Had an excellent selection of bikes. I could not have been more pleased with the help and guidance I received as I was shopping for a bicycle that met my needs and interests. I highly recommend this bicycle store to others. Not only does TREK make excellent bicycles, but I could not be more pleased with the customer serviced I received!
I love my new bike! The staff at the store was very helpful in helping me select the bike that was just right for me and my goals.
Joseph did a great job to get my Reverb dropper post back to functioning. Not an easy product to work with and bike is riding great.
Great team and service!
Always first class service!
Jan was extremely helpful to me. I just started a new spin class and was looking for the correct shoe to wear. Jan held my hand through the entire process and I am forever grateful for her superior customer service.