Customer Testimonials
Excellent customer service very friendly and will go out there. Wait for you. I love it there at this bike shop.
Great service
Great staff! Professional and knowledgeable and quick service while I enjoyed browsing the store's inventory.
Our new bikes are beautiful! Bay helped us with the process as far as helping us find the kind of bikes we wanted, ordering them and then spent around 3 hours getting us custom fitted once they came in. It was a fun and painless experience. Bay was absolutely amazing to work with. He was kind and knowledgeable of all of our many questions. The entire staff was also helpful in finding accessories we were looking to buy. I can't say enough nice things about the Trek store and their employees.
The service department is well run by Josh.
This past week Josh reviewed with me what was needed for my broken bike (we discussed it - he listened) and did not try to "up-sell" unnecessary services. He and the technicians repaired it according to the agreed time-line. Even cleaned the bike a bit.
I'm recommending the Duluth store for anyone who needs real repairs made to their valuable bicycle.
Appreciatively,
John Lawrence
excellent customer service, staff very knowledgeable.
Thanks to Vince for his excellent work. I had a broken spoke in my rear wheel, same spoke second time. Vince did not do the first repair. The real issue is that I've had a constant ticking from the rear of the bike, it drives. you nuts when riding. The bike is internally geared, belt drive and should be silent less some whirring from the Alfine hub depending on your gear. I described all this to Vince, and he suggest to just rebuild the wheel and then we would follow up. I've done one ride so far, DEAD SILENT. No ticking! This alleviated my concern that something was wrong with the hub itself. Thank you Vince.
The staff was extremely helpful, especially Josh. They let me try out several bike that I was interested in buying.
Friendly, helpful staff and always a pleasure to deal with. Anytime we have any issue, they are ready to figure it out, and also explain what else can be done to help avoid the problem again, or offer further help, if needed.
They never fail to exceed my expectations!
Great store! Employees have always been pleasant, knowledgeable and helpful! They spent the time to ask questions and really help me make a good decision about which bike to buy.
Before I left the store with my new bike, my salesman, Robert, introduced me to Steven, our technician. "He will be your best friend at the store" I was told.
On the first ride on my new bike I experienced a mechanical problem I could not fix in the field. I brought the bike in the next day, expecting to have to leave it there a week. As soon as I walked in, Steven recognized me and asked what was wrong, and he immediately put the bike on the rack. Twenty minutes later, I was leaving with my bike repaired! This is the level of service that is nearly impossible to find these days! Thank you to all the staff that I have encountered at the Chattanooga store. I will definitely recommend you to others!
Name removed
Great pre-sales and sales experience. Bradley was very helpful and never tried to steer us toward more expensive options even though we ultimately spent more than we had anticipated. He was very knowledgeable, passionate about the products he was selling and had a super calm, patient demeanor. I'm extremely happy with our experience at the Greenville Trek store and would wholeheartedly recommend to others.
Bay gave me excellent service to make sure I had the best fit for my new bike, and all the accessories needed for me to have great riding experiences!
The staff, they are the best!
Josh is absolutely amazing. His knowledge of the products and his ability to help us make the best choice for our needs was outstanding. He was patient, kind and did not try to over sell us at any point. I would buy again from Josh and this store. Highly recommend.
Best bike mechanics I have ever met!
They are always friendly, despite being very busy all the time.
Always go the extra mile.
Mary is the best!
Bay and Bradley were very helpful to me and gave me great advice and insight about the process and product. Was riding a Verve 3 and felt like it was not a got fit for me, my age, height. Wasn’t comfortable with it after 29-39 minutes ride. Bay assisted me with order of the bike and Bradley was there when I picked it up. The proper fitting and basic adjustments think made it a better fit for me.
I’m very excited about my FX Sport 5 bike it’s definitely the best bike I’ve ever ridden. I can actually go faster even uphill and easier than with other bikes. Even after an hour, 1.45 hours at a steady pace I feel better
Chris and all of the staff are extremely knowledgeable , very polite and helpful. The store always has a good selection of bikes in stock and the service department is top notch.
First name removed was an amazing salesman. Would shop with him again.
From entering the store you are treated with respect and the employees are very professional and knowledgeable about their products
Steven is an amazing bike mechanic. Honest and skilled
Friendly service and quick repairs.
Service was fast and friendly.
caring, professional, excellent advice
We had the best experience buying my daughter’s big girl bike for her 9th birthday. Brad was so knowledgeable, friendly, and fun! My daughter has not gotten off her bike except to sleep and eat the last two days!
The gentlemen were very knowledgeable and patient. I didn’t feel like they were just trying to make a sale, but really trying to find the right bike for me. Great customer service and so far the bike is great.
Good brands and service.
Excellent customer service and attention to detail. Would definitely come back for new bike(s).
They were very good about answering our questions, prompt with staying in contact with us and were not pushy .