Customer Testimonials
The maintenance program with bike purchase
I want to say how thankful I am for the level of detail paid into finding the correct bike and dialed in fit. No store has ever done this for me before.
Friendly staff, helpful, great products and great communication!
Friendly and knowledgeable staff.
Friendly and knowledgeable staff who are riders themselves
GREAT SERVICE EVERY TIME!
Great mechanics, wonderful service. Excellent bikes.
Outstanding service!
Responsive and knowledgeable
Bill is very knowledgeable, friendly, and able to figure out what a customer wants and needs quickly.
The tune-up shop is effective, fast and cheerful.
Excellent service
Excellent service and staff!
The greeting from the salesperson from the time I entered the store, through the search process, through checkout, and then loading the bike in my car. Much appreciated!
Very helpful store crew. The wonderful guys who take are of my bicycles are great.
Great customer service and communication
Fast friendly service! Went in to get some mtb tires set up tubeless. They had em done within a few hours and I was able to get back on the trail! Stoked! Love this place!
Staff very outgoing and friendly. Work is done in a reasonable time frame and for a fair price. Will continue to trust them with my bike
Extremely friendly staff and also very knowledgeable and the products are amazing
A very knowlegable staff that have an enthusiasm for the sport of cycling. They were very thorough in the bike selection and fitting processes.
I love the staff: Matt and Steve.
We sought a very specific product and were immediately provided the support we needed. Very easy transaction.
I visited quite a few bike shops and they all seemed to be well informed about their products and willing to share their knowledge with me. Chris at Atlanta Cycling, however went well beyond. He put me on at least 3 bikes and had me ride for feel. He understood that I didn’t really know what I wanted, but really needed help to make that decision. He was never pushy, but always patient and wanted me to make an informed decision. He kept in touch with emails expressing his willingness to answer any questions I might have. Eventually, I did purchase a bike and Chris is still following up making sure I have what I need. Thank you Chris!
Personable and good service for my bike repair.
Matt is great and the service department is very responsive.
personal attention and expertise
Trek = The best 2 wheelers manufactured hands down! Road, dirt, gravel,mountains (downhill racing), trick and stunts, ramp riding etc. Electric if that fits your needs are truly exceptional artwork. Lifetime warranty with free of charge monthly maintenance at any Trek dealer as long as you made the purchase and or proof of purchase on file. How can you beat that? The answer is you can't, not even with the biggest stick you can handle. If you wanna ride like a pro you better purchase like a pro, TREK Is the name with no shame in their game, guaranteed or your money back. Thanks TREK and to all involved in creating and maintaining the very best!
Highly recommended, all the crew are nicely and professionally trained. Special mention to Kevin, was very helpful.
Expertise
The main reason I want to go back to the Trek store is because the first thing is very friendly people working there. There’s never a time where I am not comfortable with the staff. My bikes gets checked out and adjusted every time, they even take the time to check further and make adjustments that I didn’t know or wasn’t aware. Very customer oriented and very helpful and knowledgeable.
The Trek Store in Chattanooga is one of the few businesses these days that is a real pleasure to visit. I am always greeted in a friendly manner as soon as I walk in. Most of the staff is very knowledgeable and the newer ones are eager to find an answer.
I bought an FX Sport 6 from Robert a few months ago because your store had always been helpful in the little things. Robert helped guide me through the myriad of choices patiently and professionally.
The first day I rode my new bike the chain came off and got lodged between the cassette and the hub. Not having the cassette removal tool, I brought the bike in Monday morning. I was expecting to be told it would be a week or so to get it fixed. But Robert had introduced me to your lead mechanic (whose name unfortunately I can't remember), he recognized me, put the bike up on the repair stand and had me out in 20 minutes!
I tell everybody that they should do business with you all.