Customer Testimonials
Consistently excellent bike service.
I purchased my first Trek and EBike from the Knoxville Trek store. The staff was very friendly, knowledgeable and helpful with the process. My bike had to be ordered along with some upgraded equipment. They kept in touch and delivered my bike as I lived a couple hours away to keep me from having to drive back to the store. Great 5 star customer service!! I am currently working on breaking in my bike.
Staff was friendly and communicated wonderfully!
Great bike selection for all needs. And cuatomer is superb. David is always friendly and very professional.
Good quality bikes and parts. Great service. I’d like to see more variety of protective gear for mountain bike riders. Especially for slightly larger people.
I took my bike here for a tune up and a few other adjustments. Employees are knowledgeable and went above and beyond to meet my expectations of the bike. Pricing is reasonable. Told all my family to come here for bike needs instead of REI.
Staff’s a great group of guys - one more helpful/friendly than the next! Couldn’t recommend more
Great staff, great serveice. Great Bike experts.
Loved the service I got today. Great recommendations and they squeezed me in even thought I know they were extremely backed up.
Friendly and professional stuff.
Very knowledgeable and friendly staff. I'm glad that I bought my Trek from these guys.
excellent service and very helpful staff. Thank you!
Friendly and helpful staff
Courteous professional staff - quality bikes.
Friendly and knowledgeable
Service department is phenomenal
From the Grenville store manager to the technician they were very diligent in working with Bosh to correct issues with my Alliant 8s Trek . Trek stands behind their great products.
Mike and the team at Trek were absolutely incredible. I brought in a secondhand Trek bike to get it fitted and serviced, and they went above and beyond to make sure it was perfectly tailored to me. Everyone was kind, knowledgeable, and genuinely invested in helping me have the best possible riding experience. I left feeling confident, comfortable, and supported. I truly won’t go anywhere else. Thank you all so much!
Low pressure sales environment with knowledgeable staff
I liked that they were able to fix my flat on the spot and very quickly. Also, the tech had good advice for bike maintenance.
Never had a problem with their work and have always been timely on repairs. I will continue to shop and get maintenance here.
The communication, hospitality and turnaround time were amazing. I had the Ansley location build a bike for a family members birthday and they exceeded the turnaround time expectations even on a short notice. Big shoutout to Cory, Bill, Skyler and the rest of the Ansley team for helping pull this off!
The staff at Atlanta Cycling - Ansley are consistently friendly, helpful and professional every time I bring my bike in for service.
I know the excellent level of service I’ll receive every time I walk through their doors.
It’s nice to see and do business with an outfit like Atlanta Cycling - Ansley.
Bradley was very informative and helpful. I like that he continues to work on building the Spartanburg cycling community.
Matt did a good job helping me select a bike.
Mary did an excellent job helping me with my first mountain bike. Been a roadie my whole life and fit is great, correct level of bike for me now, good accessory selection. Thank you Mary!
Great, friendly customer service.
Great knowledge and services!
I think TREK products speak for themselves in terms of quality but your employees at the TREK store in Greenville, SC have truly earned my business forever. Every single interaction has been memorable. Gerry and Bay have been absolutely wonderful to me. They have been kind, knowledgeable, and genuine. I have been encouraged to join there shop rides almost every time I have been in the store. I've been made to feel like I have been a part of the TREK family for a long time and not just for the last 2 months. Thanks guys I appreciate you!
Bradley and Kevin always go above and beyond. Kevin has a true gift keeping our bikes perfectly running no matter what we ask. If we want something not in stock at the store, Bradley searches till he finds what we want. We, 73 and 81, would not be riding today if it were not for the amazing service we get at The Great Escape.